Operations Manager PJ - Prod Test Job

Job Purpose:Markets products by managing staff; maintaining response operations; maintaining quality ratings.Duties: * Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. * Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. * Maintains customer response operations by establishing work schedules; assigning employees; providing back-up. * Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes. * Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions. * Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.