Operations Manager (Retail Mall) - Jones Lang LaSalle Incorporated
San Francisco, CA
About the Job
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL has a great opportunity to join our Retail Property Management team on site in downtown San Francisco.
Job Summary
The primary responsibilities of the Operations Manager are to be able to manage and control the day-to-day property operations, ensure effective communication between the JLL management team and vendors, be able to step in to assume the General Manager’s role, and to properly lead and execute the General Manager’s responsibilities.
Job Responsibilities
Management, Operations and Marketing
- Assist GM in maintaining safety, cleanliness, and integrity of all areas of buildings, systems and equipment for all property users.
- Assist GM in preparing team to respond in emergency and crisis situations.
- Develop technical knowledge of all building systems and implement best practices to streamline operations within the building departments including engineering, security, and Janitorial.
- Lead ongoing facility activities, oversee vendors, and enforce all tenant lease requirements.
- Oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team.
- Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property’s interest and the interest of JLL.
- Assist GM in managing the activities of the property’s marketing manager in conjunction with the regional marketing manager.
- Establish an effective working relationship with all retail and commercial tenants/managers and other key merchants, including specialty tenants to understand and drive sales.
- Assist GM in managing vendor service agreements, relationships, and current COI compliance.
Leasing
- Learn to develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
- Lead necessary operational needs to support leasing activity.
Financial Performance and Reporting
- Achieve budgeted net operating income for property.
- Assist GM in managing the property’s capital to budgeted levels.
- Learn to direct the preparation and implementation of all annual financial reports including budgets, management plan, marketing plan, marketing budget, and annual report.
- Learn to direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports.
- Work with GM and accounting team to approve, generate, and interpret year-end tenant reconciliations.
- Work with GM to monitor the collections of all rents and execute appropriate collection process.
Client Relationships
- Establish an effective working relationship with the property’s asset manager.
- Interact frequently with property’s regional managers and leasing organization to ensure consistent high-quality interaction with asset management firm.
- Learn to formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by JLL.
Employee Motivation and Development
- Learn to direct and supervise the activities of all property employees.
- Learn to provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms.
- Assist GM in coordinating the appropriate training for property personnel.
Skills and Knowledge
- Demonstrate strength in leadership and professionalism
- Ability to problem solve and provide actionable and positive feedback
- Ability to work both independently and within a team environment
- Excellent verbal and written communication skills
- Ability to work collaboratively with cross-functional groups
- Flexible and able to work in a fast-paced environment
- Have thorough knowledge of area market including all competitive properties and area demographics
- Proficient in Microsoft Office applications
- Proficient in Yardi preferred
Requirements:
Education/training – Bachelor’s degree, preferred
Years of relevant experience – Minimum 2-3yrs of Commercial Property Management or Commercial Operations Management experience - Retail preferred.
Physical work requirements and work conditions- Can involve standing and walking, working nights and weekends. Available to answer emergency calls at all times.
Estimated total compensation for this position:
100,000.00 – 120,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.
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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
