Operations Manager - GENESYS Consulting Services, Inc.

Key Responsibilities

• Manage day-to-day operations of the SaaS platform, ensuring smooth functioning, system stability, and performance optimization.
• Collaborate with customer support, development, and IT teams to resolve operational issues and improve service delivery.
• Monitor system metrics and performance data to proactively identify and troubleshoot operational issues.
• Assist with the implementation and enforcement of operational policies, procedures, and SLAs.
• Support product rollouts and platform updates by coordinating with the product and implementation teams to ensure seamless transitions for customers.
• Oversee operational tasks related to third-party software integrations and vendor management.
• Maintain and update operational documentation, including SOPs and system manuals.
• Provide input on resource allocation and capacity planning to support ongoing operational demands.
• Escalate critical system issues to senior leadership and provide regular reports on operational performance.
• Assist in business continuity and disaster recovery efforts, ensuring readiness for any disruptions.

Qualifications

• Bachelor’s degree in Business, Information Technology, Healthcare Management, or a related field.
• 3-5 years of experience in operations management, preferably in a SaaS or healthcare environment.
• Demonstrable understanding of healthcare compliance and regulatory requirements, including HIPAA.
• Proven experience in managing day-to-day SaaS operations.
• Ability to work collaboratively with cross-functional teams and vendors.
• Strong organizational, communication, and problem-solving skills.
• Experience with cloud-based infrastructure and security best practices.
• Familiarity with EMR/EHR and RCM systems or other healthcare software is a plus.

GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer.