Operations Manager - West Marine

Job Summary:

Under limited supervision, assists in achieving the sales goal of the business unit through planning, coordinating and managing certain operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store's annual sales goal, inventory shrinkage and high-quality of work life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities:

• Enjoy coaching, mentoring and growing your team for excellent store operations.
• Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
• Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
• Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

Duties/Responsibilities:

• Utilize Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations
• Responsible as Manager on Duty during assigned shifts
• Ensure the store and staff are representing the highest expression of our brand and the service we provide
• Train store Associates on important information about products, selling techniques, and other sales-related issues
• Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
• Ensures staff is informed and educated on servicing our PRO customers
• Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Maintain professional and technical knowledge of staff and management through company and industry sponsored training
• Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
• Ensure sale is set and displayed properly per Event Directive by the start date
• Ensure completion of all open order for SFS and buy online and pick up at store by EOD
• Ensure payroll is processed correctly and on time
• Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives
• Executes or directs all inventory procedures and activities
• Verify Asset Protection standards are met all the time.
• Protects crew members and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Ability to be mobile on the sales floor for extended periods of time.

To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .

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