FLSA Status: Full-Time / Exempt

Department: Operations

Reports To: Clinic Director/State Operations Director

Position Overview: Operations Manager oversees the day-to-day operations of our ABA centers. The OM plays a crucial role in ensuring the smooth functioning of all operational aspects of the clinic and in home, including but not limited to scheduling, staffing, facility management, and resource allocation. The OM works closely with the Clinical Director, clinical and operations team to ensure the highest quality of service delivery while maintaining compliance with regulatory standards and promoting a positive work environment.

Key Responsibilities:

• Operational Leadership:
• Provide strategic direction and leadership to ensure the efficient and effective operation of the center.
• Develop and implement policies, procedures, and systems to streamline operations and enhance productivity.
• Staff Management:
• Recruit, train, supervise, and evaluate administrative and support staff.
• Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee satisfaction.
• Facility Management:
• Coordinate facility maintenance and repairs to ensure a safe and welcoming environment for clients, staff, and visitors.
• Manage inventory and supplies to support daily operations and service delivery.
• Financial Management:
• Develop and manage the center's budget, monitor expenses, and identify opportunities for cost savings.
• Review financial reports and analyze data to inform decision-making and resource allocation.
• Quality Assurance:
• Implement quality assurance protocols to maintain compliance with industry standards, regulatory requirements, and organizational policies.
• Monitor key performance indicators and outcomes data to assess program effectiveness and identify areas for improvement.
• Stakeholder Communication:
• Serve as the primary point of contact for clients, families, staff, and external stakeholders.
• Facilitate communication and collaboration between the operations and clinical teams to ensure coordinated service delivery.
• Compliance and Risk Management:
• Ensure compliance with relevant laws, regulations, and accreditation standards.
• Develop and implement risk management strategies to mitigate potential liabilities and safeguard client and employee safety.
• Continuous Improvement:
• Identify opportunities for process improvement, innovation, and organizational growth.
• Lead initiatives to enhance operational efficiency, effectiveness, and customer satisfaction.

Technician Engagement and Cultural Integration:

• Serve as the primary point of contact for Behavior Technicians from initial employment through their entire tenure at Treetop ABA.
• Facilitate communication between Behavior Technicians and the company to ensure their needs and concerns are addressed effectively.
• Maintain and update employee bios to celebrate major and minor milestones, such as birthdays, employment anniversaries, holidays, personal achievements, and employees of the month.
• Manage and promote social media engagement for the region to highlight achievements and foster a sense of community.
• Ensure successful integration of team culture between Behavior Technicians, clinical staff, and operations teams.
• Achieve and maintain an 80% retention rate for Behavior Technicians, excluding those on performance improvement plans, those who move out of state or region, those dismissed for administrative actions, and those promoted or transitioned to new roles within the company.

Operational Support and Tracking:

• Track and execute action items for BCBA credentialing and licensure to ensure all staff meet professional requirements.
• Monitor and follow up on the conversion of hours related to the roles of Behavior Technicians.
• Report weekly on all operational tasks, including credentialing, licensure, conversion, and temporary authorizations, every Monday.
• Take proactive action to ensure successful execution of all operational tasks and deadlines.

Qualifications:

• Bachelor's in Business Administration, Healthcare Administration, or related field (perferred)
• Must have active RBT Certification or willing to obtain within the first 30 day of employment.
• Minimum of 2 years of experience in operations management, preferably in a healthcare or behavioral health setting.
• Knowledge of Applied Behavior Analysis (ABA) principles and practices preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities

Application Instructions: To apply, please submit a resume and cover letter outlining your qualifications and interest in the position to [Contact Email]. Only candidates selected for an interview will be contacted.

The Treetop is committed to providing equal employment opportunity for all, regardless of race, creed, color, religion, age, sex, sexual orientation, gender identity, marital status, citizenship, disability, military status, veteran status, national origin, ancestry, genetic information, or any other legally protected attribute. The Company makes all of its decisions regarding recruitment, employment, placement, compensation, benefits, training, promotion, and discharge of personnel 7 Rev 5.2.23 without regard to legally protected attributes of the individual. The Company encourages the hiring, promotion, training, and advancement of the best-qualified individuals available. Each employee must give the Company's Equal Employment Opportunity policy his or her full support and help us create a work environment that is conducive to diversity and equal employment opportunity