Operations Manager (Tampa, FL) - Idea Recruitment
Tampa, FL
About the Job
Position Overview: The Operations Manager will oversee the day-to-day operations of our clinic in Tampa, ensuring a smooth, efficient, and welcoming environment for both patients and staff. This role requires exceptional organizational skills, strong leadership abilities, and a deep understanding of administrative processes. The Operations Manager will be responsible for managing office functions, supervising administrative staff, and coordinating with medical personnel to deliver outstanding patient care.
Office Hours: 40 Hours / Week
Location: Tampa, FL
NO REMOTE POSSIBILITIES - MUST BE WILLING TO WORK ONSITE DURING SCHEDULED WORK HOURS
Responsibilities:
Patient Experience: Ensure a high level of patient satisfaction by managing appointment scheduling, addressing patient inquiries, and resolving any issues or concerns promptly and professionally.
Administrative Tasks:
Coordination with Medical Staff: Work closely with physicians, nurses, and other professionals to ensure seamless patient care and efficient workflow.
Reporting and Documentation: Prepare and analyze reports related to clinic operations, patient metrics, and staff performance. Provide insights and recommendations for continuous improvement.
Qualifications:
Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred. MBA highly desirable. Relevant certifications or training in medical office management are a plus.
Experience: Minimum of 3 years of experience in healthcare office management. Proven track record of managing staff and handling administrative responsibilities.
Skills:
Benefits:
Office Hours: 40 Hours / Week
Location: Tampa, FL
NO REMOTE POSSIBILITIES - MUST BE WILLING TO WORK ONSITE DURING SCHEDULED WORK HOURS
Responsibilities:
Patient Experience: Ensure a high level of patient satisfaction by managing appointment scheduling, addressing patient inquiries, and resolving any issues or concerns promptly and professionally.
Administrative Tasks:
- Implements office policies and procedures and makes sure regulations, guidelines, and standards are followed.
- Supervises, trains, and evaluates administrative and clinical staff
- Hires and onboards new administrative and clinical staff
- Collaborates with other managers/departments and executives
- Operating room attention: Supplies, equipment, staff, scheduling
- Doctor on-call schedule
- Oversee scheduling for main office and satellite offices in Florida
- Works well independently and has strong operational skills
Coordination with Medical Staff: Work closely with physicians, nurses, and other professionals to ensure seamless patient care and efficient workflow.
Reporting and Documentation: Prepare and analyze reports related to clinic operations, patient metrics, and staff performance. Provide insights and recommendations for continuous improvement.
Qualifications:
Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred. MBA highly desirable. Relevant certifications or training in medical office management are a plus.
Experience: Minimum of 3 years of experience in healthcare office management. Proven track record of managing staff and handling administrative responsibilities.
Skills:
- Excels at customer service and has strong interpersonal skills.
- Learns quickly and has strong problem-solving and critical thinking skills.
- Develops strong relationships with coworkers and has strong leadership skills.
- Communicates effectively and has strong verbal and written communication skills
- Coachable
- Work well with others (by being a participant of the team AND being a team leader)
- Trustworthy
- Must be comfortable making decisions
- Is approachable
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Supportive and collaborative work environment
Source : Idea Recruitment
