Operations Manager - Heritage Environmental Services

Primary Purpose

Overall responsibility for the continued development and operations of business line, which includes the financial performance, customer satisfaction and compliance with governmental regulations as well as Company policies/procedures.

Essential Functions and Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Manage day-to-day operations.
• Responsible for client satisfaction at all times.
• Responsible for setting and achieving goals of the business line.
• Identify business opportunities associated with changing regulations; make recommendations for necessary action requiring Heritage services; work with compliance and leadership to determine regulatory framework of new/expanded business ventures
• Ensure proper sales training and marketing functions are accomplished for new business opportunities
• Facilitate interactions between departments and all other Heritage departments.
• Ensure compliance with all Federal, State and Location regulations.
• Ensure Company policies and procedures are being followed.
• Interview, hire, train, manage, evaluate performance, discipline and discharge employees with the department of responsibility, in accordance with the corporate HR program.
• Monitor cost of operations which in turn dictate pricing and profitability.
• Responsible for the budgetary planning and for the financial performance of operations.
• Prepares and audits various mandatory reports relating to all functional departments.
• Review and manage department expenses including: P&L, customer billing, disposal bills, time sheet approvals, etc.
• Continuously monitor programs for efficiency improvement.
• Assists in proposal development; attends pre-bid meetings, assists with cost estimates and program planning, presenting to customers
• Responsible for ensuring satisfaction of prospective and existing clients.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: Four year college degree required; finance or business major preferred.

Experience: Five or more years of related business experience required, reasonable P and L experience and experience with TSDF's preferred.

Knowledge and Abilities: Thorough knowledge and understanding of all Federal, State and Local laws and regulations pertaining to the environmental services industry. Excellent interpersonal skills necessary to effectively communicate with internal and external contacts. Excellent organizational skills. Requires strong organizational, problem solving, oral communications, writing and customer service skills. Strong software abilities in Microsoft programs such as Word, Excel and Access are required.

A post offer drug screen will be required.

EEO including disability/veteran

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