Operations Manager| UPMC Events Center - Oak View Group

The Operations Manager will assist in directing all aspects of event supervision including event set-up and production.  They will help to oversee event security and management of operations of the facility, including policy formulation, production, maintenance, housekeeping, purchasing, and contracted services. This position will assure the highest quality service to Robert Morris University, Robert Morris Athletics, and all tenants and/or stakeholders.

This role will pay a salary of $47,500 to $50,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job expires 9/30/2024

• Direct and manage conversions of portable basketball floor, concerts, conferences and other events
• Assure facility readiness and smooth operation of events
• Assist Director of Operations in establishing and maintaining a working Standard Operating Procedure for all aspects of the building
• Coordinate the operations activities with other building departments and outside contractors to ensure events run smoothly while set-ups are taking place
• Select, train, motivate and evaluate Housekeeping and Operations Supervisors and part time staff
• Provide and/or coordinate department staff training
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Plan, direct, coordinate, and review the work plan for facility event operations
• Order supplies and materials for housekeeping and operations departments within budget guidelines; receive, inventory, and maintain supplies
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality
• Work with staff Supervisors and staff to correct deficiencies; implement timely disciplinary and exiting procedure
• Assists Director or Operations in the overall daily operation of the facilities.  
• Coordinate labor hours for staff. Report labor allocations to the Accounting Manager.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Other duties and responsibilities as assigned.

• Bachelor’s degree from an accredited college or university with major course work in event management, sports administration,  business administration, or a related fiel
• Minimum of 3-5 years experience in facility operations supervision or with comparable increasing responsibility in a public assembly facility with knowledge of set up/housekeeping, conversion and/or event coordination
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
• Self-motivated with excellent organizational skills 
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be comfortable multi-tasking and working in a fast-paced environment 
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license or have the ability to acquire
• Possess valid forklift certification or have the willingness to acquire
• Ability to work independently and as part of a team

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.