Operations Manager - Hillpointe
Winter Park, FL
About the Job
Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMCH's Builders and Development companies, our team ensures best-in-class execution. This position is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that makes tangible impacts on day-to-day operations and contributes directly to overall success.
Operations Manager
We are looking for a detail-oriented Operations Manager who is ready to dedicate themselves to operational excellence and efficiency. If you're an individual who is precise, data-driven, with an affinity for process improvement, you have come to the right place. The Operations Manager will support the President and VP of Property Management by ensuring the accuracy of reporting requirements, assisting with financial performance management, conducting property audits, supporting training initiatives, and managing internal reporting needs.
Essential Duties and Responsibilities
- Review and analyze approved and in-place budgets, monthly financials, and assist in the budgeting process. The creation of budgets is also a goal of this role.
- Evaluate the financial operations and health of each asset to provide feedback to the VP of Property Management and/or the President of HPM.
- Monitor weekly Knock score and communicate to appropriate persons with goals for improvement.
- Assist with the community transition process including associated obligations related to New Property Checklist/Setup, Lease Up Handoff, Due Diligence, and Acquisitions.
- Report all property performance and compliance concerns to the Vice President of Property Management.
- Assist in attaining all growth/profit goals established by the Company.
- Ensure Company operations function according to established quality assurance standards by using proper procedures, forms, and processes.
- Establish and maintain all necessary external (client, vendor, and resident) relationships in such a manner as to further the objectives, operating philosophy, and desired image of the Company.
- Demonstrates customer service skills by treating residents, coworkers, supervisors, vendors, owners with respect, answering questions in a calm, professional, respectful manner.
Education and Experience Required:
- BA/BS in Business or related field preferred.
- At least three years of property management experience.
- Computer software experience including MS Word, MS Excel, MS Outlook, MS Power Point and Property Management related software systems.
- Advanced MS Excel skills required.
NOTE: This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
