Operations Manager - Yuba Sutter Marketplace - Ethan Conrad Properties Inc

Ethan Conrad Properties, Inc. is one of the largest and the fastest growing Commercial Real Estate Companies in Sacramento, CA. With over 10MM square feet, over 150 properties, and over 250 buildings, valued at $1.3 billion dollars. ECP has had an Annual Growth of over 20% for the past 10 years and anticipates continued growth of 20% annually, creating more job opportunities internally and externally. ECP is a World Class Company.

The Operations Manager will have overall accountability for the operations of the assigned properties and will operate the centers in accordance with ECP policies and standards with the goal of improved profitability. The Operations Manager will have thorough understanding of mechanical systems, construction practices, and preventative maintenance and government regulations as it impacts commercial real estate operations. This position requires a comprehensive understanding of operating best practices and implications to short- and long-term financial performance. The Operations Manager administers the physical operations of the center, oversees general and preventative property maintenance, construction coordination, public safety, housekeeping, and other services which may or may not be contracted. This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, managing physical risks, assisting with specialty leasing and marketing programs and events and identifying and resolving Human Resources issues under the direction of the GM and consistent with ECP policies. This position will focus on fine tuning operational methods for the center with the overall goal of improving NOI (Net Operating Income) performance for the property.

This position is responsible for:

• Supervise ECP maintenance employees to ensure maximum performance and compliance with ECP policy and procedure with tools and guidance as provided by ECP.
• Identify and resolve Human Resources issues in conjunction with the GM and Chief People Officer.
• Operate effective general and preventative maintenance programs, by implementing and integrating Yardi, the computerized maintenance management software, into daily operations of the entire mall team.
• Supervise and administer all tenant and landlord construction.
• Direct and manage center supplies stream and services provided by contractors.
• Prepare, monitor, and manage center expenses for capital, CAM and utilities to support the annual business plan and budget, and periodic forecasts and reports.
• Interface with Avid Exchange and the Accounts Payable team to ensure accurate timely payment of maintenance and capital invoices.
• Identify and manage capital projects
• Conduct operational audits for safety, standards, and compliance.
• Provide timely response to reporting and information requests from regional, corporate and/or owner's representatives.
• Assist in events, promotions, specialty leasing, activations, and media activities.
• Administer all state, federal and local requirements, with support from ECP.
• Proactively manage risk by enforcing contracts, maintaining accurate up to date COIS (certificates of insurance) and documentation files, and always subscribing to ECP operating standards.
• Oversee the waste management and recycling contract and tenant program.
• Proactively communicate with tenants and respond promptly to all tenant inquiry.
• Maintain the fire and life safety systems according to code and in a manner to protect all building occupants.
• Liaise and build relationships with city and state inspectors, building departments and fire inspectors.
• Oversee operations administration by bidding and contracting for supplies and services as provided in ECP policies.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities:

• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work independently or within a team.
• Exceptional problem-solving skills.
• Knowledge of job systems and processes and the ability to implement new processes or improve existing processes.
• Detail oriented, self-starter, strong organizational and analytical skills, able to handle multiple projects at any given time, and comfortable working in a fast-paced environment.
• Ability to meet deadlines, prioritize tasks and work well under pressure.
• Work a variety of shifts from time to time
• Support emergency response needs 24 hours per day/7 days per week
• Working knowledge of computer software and peripherals with proficiency in Excel, Word, Outlook, and PowerPoint.

Required:

• Bachelor's degree or 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Valid driver's license

At Ethan Conrad Properties, we pride ourselves on our collaborative culture, which can be seen throughout every step of an ECP employee's journey. Starting with our interviews and continuing through our executive open-door policy, collaboration is at the heart of working at ECP.

We offer competitive pay, generous benefits, and a commitment to investing in our employees learning and development to ensure a rewarding and fulfilling career.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at ECP.