Operations Monitor - The Kintock Group

JOB REQUIREMENTS (PERFORMS OTHER WORK-RELATED DUTIES AS ASSIGNED BY IMMEADIATE SUPERVISOR)

• Process the arrival of residents in accordance with established procedures and contract requirements. Complete an inventory of personal property for residents upon arrival at the facility.
• Accurately record all activities, and report the number of residents who arrive or leave the facility in accordance with Company and contract requirements,
• Accurately reporting the number of residents who arrive or leave the facility in accordance with Company and contract requirements. Also maintain inmate accountability outside the facility.
• Conduct facility counts at the required times and verifies that the logbooks are accurate by reporting accurate counts of all residents assigned to the respective facility as directed.
• Receive/Relay report of necessary information from the previous shift pertaining to events that transpired during the shift.
• Maintaining the sign-in / sign-out procedure and all movement for residents and visitors.
• Monitoring surveillance cameras covering the facility and reporting inappropriate movement.
• Perform equipment checks to make sure all is operational for each shift – equipment check should include radios, flashlights, and keys prior to relieving the previous shift.
• All shift reports, work orders, security reports, and unusual incidents need to be legible, concise and meet facility standards, and contracting agency requirements.
• Regularly patrol the facility to observe, listen to individual and groups of residents, and monitor the state of the facility.
• Monitor resident work details to assist in maintaining facility cleanliness to make certain the facility meets the company and contracting agency’s requirements.
• Conduct scheduled/unscheduled cleanliness checks of the facility and resident rooms, ensure that resident’s personal belongings are maintained in a clean/orderly manner to meet health and environmental requirements.
• Monitor the dispensing of medication and first aid supplies for residents.
• Serve as a liaison between residents and case managers for effective communication.
• Accurately report all problems and/or violations of contract agency Prohibited Acts and Company policies and procedures.
• Assist case managers when searching residents motor vehicles.
• Monitor the telephone system based in the control booths and maintain a photo ID log for all residents.
• Search property that is brought into the facility by residents and visitors to eliminate the introduction of contraband.
• Conduct random/scheduled pat searches, alcohol tests (breathalyzer)/ urine specimens on residents in accordance with established contract requirements and company policy.
• Communicate effectively verbally and written with all levels of staff in a manner that promotes teamwork.
• Communicate with residents in a professional manner to enhance their self-esteem, dignity, and maintain positive resident relations.
• Ensure confidentiality is maintain regarding employees, vendors, residents, or outside agencies so that sensitive information is only shared on a "need to know" basis.
• Assist with serving meals in the absence of food service personnel.
• Transport residents using company vehicles (New Jersey operation)
• Maintain an inventory of personal property for residents who leave on an unscheduled release.
• Maintain First Aid and CPR Certifications.
• Required to participate in all mandatory training and staff development sessions
• Perform all other duties as assigned by the Operations Manager.

QUALIFICATIONS/SKILL REQUIREMENTS

One year of experience in a position of security/customer service responsibility, preferably in a correctional organization.

Demonstrated effectiveness in writing and oral communication; First Aid and CPR Certifications (will train for certification); valid driving license, and a clean driving record are preferred.

ABILITIES:

• Learn and implement contract requirements regarding community corrections and accountability
• Work a rotating schedule (including overtime);
• Establish authority and communicate for understanding;
• Communicate effectively, orally and in writing with all levels;
• Establish and maintain effective working relationships with staff and co-workers; Identify and report problems timely and accurately;
• Administer First Aid and CPR;
• Drive Company vehicle when required;
• Follow policy and procedure set forth by the Company and Contracting agency;
• Meet contracting agency clearance requirements

EDUCATION REQUIREMENTS

A high school diploma or equivalent (Associates Degree preferred)