Operations Process and Controls Manager - SMBC
Los Angeles, CA 90071
About the Job
ABOUT THE ORGANIZATION
SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $123,000.00 and $166,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.
Specialties:
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services
JOB SUMMARY:
The Operations Process and Controls Manager is responsible for providing both oversight and hands-on support from a first line of defense (1LoD) risk perspective, for both deposits and payments activities, within the Commercial Banking Operations team. The Operations Process and Controls Manager will develop and execute a robust payments risk management culture and environment to ensure policy and standard requirements are being met across the organization. The role will be instrumental in ensuring operational risk effectiveness by providing support, collaborating across all lines of defense, and promoting risk management best practices across the organization to ensure overall organizational resiliency and efficiency.
PRINCIPAL DUTIES & RESPONSIBILITIES:
- Function as a 1LoD risk leader for Deposit operations within the Bank’s Commercial Banking Unit.
- Risk & Control Self-Assessment (RCSA): Perform risk assessments, develop/maintain process maps, design/enhance controls, and support recurring routines to ensure processes and control documentation remain up to date and accurate.
- Procedures: Assist with maintenance and development of procedures and other business process documentation required by policy.
- Issues Management: Support root cause analysis and corrective action plan development, gather action plan evidence, anticipate issue closure needs, and support the business to ensure successful closure.
- Oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses and regulatory scrutiny from failed internal processes, inadequate controls, and emerging risks.
- Manage the collection and review of operational loss data. Analyze the root cause of process breakdowns to identify trends and recommend appropriate control improvements.
- Review and evaluate new product/service and business initiative proposals to proactively identify and assess operational risks, challenge the proposed control environment, and provide recommendations to enhance the proposal.
- Establish and maintain positive working relationships with process owners, business management, and other key stakeholders. Build strong relationships to influence and foster a risk/compliance mindset across the organization.
- Performs duties specific to the position and other functions as assigned.
POSITION SPECIFICATIONS:
Education: Preferred bachelor’s degree in business, accounting, or related discipline, or equivalent experience.
Skills/ Qualifications:
- 10+ years of experience in operational risk management, internal controls, or related areas in a financial institution or financial services company.
- Experience with payments and deposit products/processes (marketing, originations, servicing, collections, complaints, etc.), is required.
- Risk assessment experience includes evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk.
- Experience developing and maintaining process, risks, and controls documentation.
- Strong analytical and quantitative skills in risk and internal controls.
- Proven ability to quickly understand complex operational processes, effectively scope assessments, manage projects, and influence both up/down and across business units.
- Proficient use of Microsoft Visio is required.
- Excellent written and verbal communication skills.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.
