Operations Project Manager (Temporary/REMOTE).816-3050 - Frink Hamlett Legal Solutions, Inc.

A Fortune 500 telecommunications company seeks an Operations Project Manager on a long-term, temporary basis for at least 12 months, possibly longer.  The position is completely remote. The hourly rate is $39 - $44, depending upon experience. 

Primary Duties:

The Operations Project Manager is responsible for managing regional projects and innovation initiatives and will implement, monitor, and control regional and district standards for Network Implementation and Operations (NI&O) teams. The Operations Project Manager will serve as the liaison for the NI&O organization to district teams and cross-functional partners. This position is responsible for ensuring that the company's innovation and operations initiatives are being met or exceeded. Additional duties include the following:

• Coordinate implementation and training efforts across district teams which result in consistent usage across all regions.
• Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
• Identify best practices and drive consistency across districts.
• Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience.
• Common activities will involve regional reporting on initiatives in leadership meetings along with the application of LEAN/PDCA processes to drive district adoption.
• Maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization.
• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region’s strategy.
• Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives.
• Collaboratively work with cross functional members of the operations team across the region while also ensuring standardization and alignment with other regional teams.
• Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region.
• Lead implementation and training of systems, tools, processes, and procedures for teams throughout the region.
• Develop district OKRs that drive national and regional KPI results.
• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance.
• Monitor performance trends to drive meeting or exceeding targeted results.
• Maintain knowledge of technology in use and/or innovations under development for its potential impact on operations.
• Track action items and create reports and presentations to demonstrate results and action plans.
• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement and achieving OKR/KPIs. 

Requirements:

• Bachelor’s degree or equivalent experience required
• Minimum of five years of telecommunications experience or equivalent work experience required
• Minimum of  five years of project management experience with measured results
• Experience with Six Sigma, Lean Principles and/or PMP a plus, but not required
• Strong business and financial acumen
• Strong project planning and management skills
• Strong agenda facilitation and team development skills
• Strong presentation skills – must possess strong public speaking skills
• Excellent leadership, interpersonal, verbal, and written communication skills
• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors
• Experience with reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology
• Ability to prioritize and assess severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution
• Ability to diagnose workflow problems and institute remedies

Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without  discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.