Operations Service Manager - Burlington

LOCATION

500 East Expressway 83 Mcallen TX US 78503

Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of leaders of the store team, participating in managing the overall operations of the store.You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results

You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalism

Responsibilities:

+ Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures

+ Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers

+ Manages the overall execution of operations and receiving SOPS, including the continuous flow process

+ Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory

+ Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning

+ Assist in the management of other store operations areas as needed

Candidates must have

3+ years of Retail Management or Store Operations experience

at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule; including early mornings, nights, weekends, holidaysand required travel, as needed

Candidates must also be able to lift and move boxes weighing up to 40 lbs

and should be comfortable utilizing scheduling and reporting computer software

If you… …want to work at a fast-growing company with a proven track record of promoting from within …are excited to deliver great merchandise values to customers every day; …take pride and ownership in helping drive positive results for a team; …are committed to treating colleagues and customers with respect; …are an ambassador in cultivating an inclusive workplace that values diversity; …want to participate in initiatives that positively impact the world around you; Come join our team

You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount

Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance

Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day

Burlington Stores, Inc

is an equal opportunity employer committed to workplace diversity

\#LI-RA1

Posting Number

_2024-226729_

Location

_US-TX-Mcallen_

_Address_

_500 East Expressway 83_

_Zip Code_

_78503_

Workplace Type

_On-Site_

Position Type

_Regular Full-Time_

Career Site Category

_Store Management_

Position Category

_Store Management_

Evergreen

_Yes_

Min

_USD $19.95/Hour_

Mid

_USD $27.55/Hour_