Operations Service Specialist - Intermountain Health
Murray, UT
About the Job
Job Description:
The Operations Service Specialist works with leaders in the cultivation of a culture of superior service and high performing teams in the operational areas of SelectHealth Member Services, Claims, Pharmacy Services, Appeals and Grievances and Sales. It is responsible for the success of frontline employees and contractors through training, mentoring, problem resolution, and effective functioning of operational processes and workflows in its specified area.
This position functions as a subject matter expert to answer questions and provide tools, resources, and continued education, enabling caregivers to help meet company goals, key performance indicators and performance guarantees for SelectHealth customers. Through the direction of leadership, this position functions as a representative of operational areas on committees and work groups to collaborate, create, implement and operationalize best practices and processes. It works with internal and external stakeholders to resolve issues by coordinating interdepartmentally.
Minimum Qualifications
+ Demonstrated experience and proficiency in advanced operational position in SelectHealth, such as Sr. Health Benefits Specialist (HBS), Pharmacy Benefits Specialist (PBS) II, AR/Enrollment Specialist II, HBS Claims Processor, Appeals Analyst II.
+ -and-
+ Demonstrated ability to collaborate effectively while building relationships.
+ - and-
+ Demonstrated growth mindset and a change leader.
+ - and -
+ Demonstrated ability to effectively problem solve and propose effective solutions.
+ -and-
+ Demonstrated ability for helping others grow and be successful.
+ - and -
+ Demonstrated ability to facilitate an effective and engaging learning experience.
+ - and-
+ Demonstrated project management skills.
+ - and -
+ Demonstrated ability to communicate effectively, both verbally, and in writing.
+ - and -
+ Demonstrated ability to manage multiple tasks and organize them according to business need and time constraints.
+ - and -
+ Demonstrated ability to identify problems and implement appropriate solutions.
+ - and -
+ Demonstrated ability to be an effective presenter.
Preferred Qualifications
+ • Participation in job shadowing programs.
+ -and-
+ • Certification in all department trainings.
+ -and-
+ • Intermountain or another facilitated Project Management Course and Certification.
+ -and-
+ • Intermediate skills in presentation programs.
Physical Requirements:
SH only
Hearing/Listening, Manual Dexterity, Seeing, Speaking
Anticipated job posting close date:
09/29/2024
Location:
SelectHealth - Murray
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$21.98 - $33.48
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Operations Service Specialist works with leaders in the cultivation of a culture of superior service and high performing teams in the operational areas of SelectHealth Member Services, Claims, Pharmacy Services, Appeals and Grievances and Sales. It is responsible for the success of frontline employees and contractors through training, mentoring, problem resolution, and effective functioning of operational processes and workflows in its specified area.
This position functions as a subject matter expert to answer questions and provide tools, resources, and continued education, enabling caregivers to help meet company goals, key performance indicators and performance guarantees for SelectHealth customers. Through the direction of leadership, this position functions as a representative of operational areas on committees and work groups to collaborate, create, implement and operationalize best practices and processes. It works with internal and external stakeholders to resolve issues by coordinating interdepartmentally.
Minimum Qualifications
+ Demonstrated experience and proficiency in advanced operational position in SelectHealth, such as Sr. Health Benefits Specialist (HBS), Pharmacy Benefits Specialist (PBS) II, AR/Enrollment Specialist II, HBS Claims Processor, Appeals Analyst II.
+ -and-
+ Demonstrated ability to collaborate effectively while building relationships.
+ - and-
+ Demonstrated growth mindset and a change leader.
+ - and -
+ Demonstrated ability to effectively problem solve and propose effective solutions.
+ -and-
+ Demonstrated ability for helping others grow and be successful.
+ - and -
+ Demonstrated ability to facilitate an effective and engaging learning experience.
+ - and-
+ Demonstrated project management skills.
+ - and -
+ Demonstrated ability to communicate effectively, both verbally, and in writing.
+ - and -
+ Demonstrated ability to manage multiple tasks and organize them according to business need and time constraints.
+ - and -
+ Demonstrated ability to identify problems and implement appropriate solutions.
+ - and -
+ Demonstrated ability to be an effective presenter.
Preferred Qualifications
+ • Participation in job shadowing programs.
+ -and-
+ • Certification in all department trainings.
+ -and-
+ • Intermountain or another facilitated Project Management Course and Certification.
+ -and-
+ • Intermediate skills in presentation programs.
Physical Requirements:
SH only
Hearing/Listening, Manual Dexterity, Seeing, Speaking
Anticipated job posting close date:
09/29/2024
Location:
SelectHealth - Murray
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$21.98 - $33.48
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Source : Intermountain Health
