Operations Specialist - PeopleTec, Inc.

PeopleTec is currently seeking an Operations Specialist to support our Huntsville, AL location.

Duties:

• Responsible for creating, producing, and maintaining ticketing system reports and metrics reports.
• Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements.
• Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Prepare and submit progress, status and ad hoc reports to management and team leads, as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization.
• Provides technical guidance for planning, directing, and monitoring information systems operations.
• Plans and recommends machine modifications or additional equipment to increase the capacity of the system.

Required Skills/Experience:

• SME: 10 years experience
• Travel: 10 %
• Must be a U.S. Citizen
• An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.

Education Requirements:

• Bachelor Degree in related field or in lieu of degree, 4 additional years of experience

Expected time to hire: December, 2024 

People First. Technology Always.

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.

Come Experience It.

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EEO Statement

PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.