Operations Specialist - Hybrid - Crum & Forster

Crum & Forster (C&F)  with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

We are currently seeking an enthusiastic and driven Operations Specialist to join the Transportation and Sharing Economy Operations team within the Surplus and Specialty division at Crum & Forster Insurance Brokers, Inc. As an Operations Specialist, you will play a crucial role in supporting business strategies and the activities of the Account Executive team in the Transportation and Sharing Economy space. Your expertise and attention to detail will contribute to the successful execution of our strategies and the growth of our business.

This is a hybrid role within the Los Angeles, CA area.  A CA Surplus Lines broker's license is required or will need to be obtained.

What you will do for C&F:

Provide Account Executives with pre-quote transaction support, including but not limited to:

• Validate data entry into workbooks and systems, such as auto classification, GL classification, schedule of underlying, and losses.
• Assist in the verification of proper documentation regarding coverage and limits prior to completing transactions. 
• Communicate, as needed, with producers to obtain information required to complete transactions.

Assume responsibility for completion of the transaction after the Account Executive binds an account, including but not limited to:

• Utilize various internal systems to complete policy drafting, verify data accuracy of drafted policy, approve policy drafts within authority, set-up within our internal electronic document management system, and follow-up for Account Executive approval for accounts outside authority.
• Complete booking of premium within appropriate system, and confirm premium posted properly.
• Issue approved policies, perform review of underlying policies, report policy data to third party reporting agencies such as the Workers Compensation bureaus and the Department of Motor Vehicles, and resolve criticisms from those reporting agencies in a timely manner.
• Process post-bind transactions, including endorsements, cancellations, and reinstatements.

Contribute to the Crum & Forster team environment and continuous improvement philosophy:

• Communicate and collaborate with other departments within the corporation to answer policy questions, resolve issues, and identify ways to streamline processes.
• Work with system support to test releases when the verification of successful programming involves a review of the production environment.
• Assist with special projects, upon request.

What you will bring to C&F:

• A California Surplus Lines Broker License must be obtained and maintained at all times during employment with C&F.

• Knowledge of insurance processes and procedures with emphasis on surplus lines of business.

• • • • College degree preferred.
      • Exceptional attention to detail, organizational skills and ability to take initiative.

• • • • Solid computer skills including Word, Excel: E-mail & Internet Based Technology

•  Excellent math and data analysis skills; comfortable interpreting and manipulating report data
• • • • Ability to work in a fast-paced environment and move quickly from one project to another.

• Additionally, the successful candidate will be highly motivated with a positive outlook, possess a service mentality, and have the ability to multi-task in a fast-paced environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $44,000 to a maximum of $68,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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