OPERATIONS SPECIALIST - Gene B. Glick Company, Inc.
Indianapolis, IN
About the Job
Overview:
Responsible for ensuring properties are operating in accordance with Company standards and maximizing the effectiveness of operational systems and operations processes.
Responsibilities:- Develop programs and assist with initiatives to improve the operational performance of the portfolio.
- Responsible for providing operations, applications, and software training to others breaking down information in a systematic/logical manner.
- Answer operations questions and provide guidance to the property staff. Exchange complex information and interpret standards.
- Answer questions and respond to requests through the helpdesk, phone, and email requests within the service level agreement requirements.
- Troubleshoot and resolve operations questions and issues related to all property management applications and software products.
- Utilize tracking system to enter support requests and resolutions.
- Develop, maintain, and update standards, resources, systems, and procedures related to the operation functions of the department and portfolio.
- Identify process improvement opportunities.
- Manage property management operations software and products, including user administration.
- Monitor banking software for all returned and failed payments and provide documentation for bank reconciliation to Accounting.
Qualifications:
- High school diploma or equivalent combination of education, training, or experience.
- Proficient in standard information technology tools, including Office products.
- Must be able to communicate effectively verbally and in writing.
- Must be able to read and comprehend the English language.
- 2+ years’ progressive experience in multi-family housing.
- 1+ years of experience with Yardi preferred.
- Must possess excellent time-management, organizational, communication, and customer service skills.
- Must have and maintain a valid Driver’s License in the state of residence.
- Able to work efficiently with a high level of accuracy, attention to detail, and follow-through.
- Fluent in Spanish is a plus.
Source : Gene B. Glick Company, Inc.