Operations Specialist (Level III) - Axelon Services Corporation
Phoenix, AZ 85004-2428
About the Job
Candidate will be required to work onsite all 5 days
ASAP Start
Employee Relations Consultant
--Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
-- Provide consultation on general policy questions, drive resolution for less complex cases
-- Identify cases requiring escalation and complete required documentation.
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Required Skills:
" Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer
" Time management in controlling the call (fast paced environment)
" Strong documentation, communication and organizational skills with attention to detail for documentation in case management system
Desired Skills:
" Call Center experience, specifically intake
" Working in case management systems
" HR / ER experience
Responsibilities:
--Intake information from a phone queue for 6-8 hours per day
--Complete intake form and tracker
--Set up case in case management system
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
--Expectation of 15 minutes per intake
ASAP Start
Employee Relations Consultant
--Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
-- Provide consultation on general policy questions, drive resolution for less complex cases
-- Identify cases requiring escalation and complete required documentation.
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Required Skills:
" Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer
" Time management in controlling the call (fast paced environment)
" Strong documentation, communication and organizational skills with attention to detail for documentation in case management system
Desired Skills:
" Call Center experience, specifically intake
" Working in case management systems
" HR / ER experience
Responsibilities:
--Intake information from a phone queue for 6-8 hours per day
--Complete intake form and tracker
--Set up case in case management system
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
--Expectation of 15 minutes per intake
Source : Axelon Services Corporation
