Operations Specialist - Better-Health-Group

Our mission is Better Health. Our passion is helping others.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Position Objective:

The Operations Specialist is an administrative and operational role. It is responsible for acting as the liaison and main point of contact between Better Health Group and Better Health Group contracted external stakeholders.The incumbent will report to their designated department lead (or similar role) and will ensure smooth operations and effective communication between our organization and stakeholders. 

Responsibilities:

• Serve as the primary point of contact for stakeholders, maintaining strong relationships and ensuring effective communication
• Proactively address any issues or concerns raised by stakeholders, ensuring timely resolution
• Maintain department-specific trackers
• Collaborate with internal teams to gather and analyze data, identify areas for improvement, and implement operational strategies
• Coordinate and facilitate meetings with stakeholders to discuss operational issues, resolve conflicts, and ensure alignment on goals and objectives
• Stay up-to-date with industry trends, regulations, and changes in the healthcare landscape that may impact operations
• Collaborate with relevant stakeholders to ensure compliance with regulatory requirements
• Propose and implement process enhancements to streamline workflows and reduce inefficiencies
• Solicit feedback from stakeholders to opportunities and address them effectively
• Additional duties as assigned

Position Requirements/ Skills:

• Bachelors degree in a healthcare administration-related field, required
• 3+ years of experience in healthcare of related field
• Strong knowledge of health plan operations and familiarity with healthcare regulations and compliance
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
• Analytical mindset with the ability to gather and analyze data to drive operational improvements
• Strong organizational skills and attention to detail
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Physical Requirements:

• Requires standing, walking, pushing, bending, kneeling and reaching
• Ability to sit for extended periods of time
• Requires corrected vision and hearing to normal range
• Ability to operate a motor vehicle and have own means of transportation

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with internal and external stakeholders, providers, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and delivery
• Appreciation of cultural diversity and sensitivity toward target patient populations

Compensation & Benefits:

We offer a compensation and a comprehensive benefits package:

• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays