Operations and Student Team Manager - Princeton University

The Operations and Student Team Manager provides a broad range of venue management support for the Frist Campus Center, serving as the nighttime and weekend lead in the facility. Working in support of the Senior Venue Manager, the Operations and Student Team Manager provides operational support for classes, events, and gatherings, including audio and video support, front of house services, and setups. As a steward of the Center, the Operations and Student Team Manager works closely with Venue Services staff and campus partners to maintain the Center, including indoor and outdoor furniture setups, technology and facility maintenance, signage, and wayfinding. The Operations and Student Team Manager is responsible for leading a 60+ student worker team who operates the Frist Campus Center Welcome Desk and provides broad operational support throughout the Center.

As the operational lead for nights and weekends, the Operations and Student Manager is responsible for implementing the operational plans developed by the Senior Venue Manager for events and gatherings throughout the building.

The Operations and Student Team Manager is responsible for maintaining, scheduling, and supporting a robust equipment loaner program, which is operated out of the Frist Welcome Desk. The Operations and Student Team Manager assists with the procurement of equipment, manages the inventory, maintains the equipment, and supervises the request and check in/out process.

The Operations and Student Team Manager supports the emergency management protocol for the building in concert with the individual departmental Continuity of Operations Plans (COOPs). The Operations and Student Team Manager, and team, partners with Public Safety and Campus Dining to maintain a safe environment during evening hours. 

In addition, the Operations and Student Team Manager participates in the support of Campus Support Services cross-unit initiatives, including the support for major University convocations, including Opening Exercises and Commencement.

The position is considered essential personnel. Typical shifts include nights (4:00pm – 12:00am) and weekends, with at least one late night shift (closing the center at 3am) a week. Normally, the position maintains a set schedule during the academic year with modest fluctuation to provide coverage during special events. Summer hours (June through mid-August) are typically 8:30am-4:30pm.

A full job description will be furnished prior to interview. Please note that a cover letter is required.     

Venue management of the Frist Campus Center, serving as lead during evenings and weekends. 

• Responsible for implementing operational plans for the Center during nights and weekends
• Supports events and gatherings, supervising setups, technology, and front of house services
• Works closely with event presenters to ensure all needs are met
• Serves as a resource for tenants and users of the buildings
• Provides and supervises afternoon and evening technical support for classes
• Takes primary responsibility for ensuring the Frist 100 level is maintained effectively
• Provide or schedule building support coverage for student workers

Management of Frist Campus Center student team, including hiring, training, supervision, and payroll.

• Develops inclusive hiring practices and hires diverse student worker teams
• Develops and provides thorough training program for student workers in all Venue Services units.
• Is responsible student worker scheduling and payroll budget
• Hires, trains, and develops student managers to provide team leadership among student work crew
• Provides central services for Venue Services student teams, including assistance with hiring, training, and payroll 

Lead the Equipment Loaner Program

• Manages reservation and check-in/out processes for University students, faculty, and staff from the Frist Welcome Desk
• Assists with the sourcing and procurement of equipment
• Manages inventory and organizes proper storage for the equipment
• Maintain equipment repair and replacement 

Additional duties

• Operational support for major convocations, including Opening Exercises and Commencement
• Other duties as assigned

ORGANIZATIONAL CHARACTERISTICS:

The Operations and Student Team Manager reports to the Senior Venue Manager for the Frist Campus Center. The Operations and Student Team Manager directly manages 60+ student workers. The Operations and Student Team Manager provides day-of supervision for the Venue Associates and Assistants, as needed.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Minimum three years of experience in multi-use venues, such as student/campus centers, event management, or comparable experience
• Demonstrated experience in providing excellent customer service
• Demonstrated experience in student or staff management
• Ability to work collaboratively in a diverse environment
• Willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays, and long hours
• Demonstrated ability to think strategically and be a problem solver
• Ability to be flexible and adaptive to the changing needs of a venue that serves a diverse campus community
• Great written and verbal communication skills
• Ability to show independent leadership
• Ability to use audio/video technical equipment and demonstrate use of the equipment for event presenters and space users
• Proficient computer skills

PREFERRED QUALIFICATIONS:

• Experience and working knowledge of academic settings
• Familiarity with audio/video equipment

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Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS