Operations Supervisor - Aged AR - Aspirion Health Resources LLC

What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

We are seeking a driven Operations Supervisor to guide the activities of part-time and full-time staff engaged in collections, customer service, billing, and administrative support. Responsibilities include assisting in providing expert process guidance along with billing and collection support. The Operations Supervisor will also be responsible for addressing all staff questions/issues and monitoring the need for continuing education.

What will you provide?

• Provide training to new and existing staff members as instructed by the Manager/Director. Use and follow company policies and procedures in training.
• Create client agendas and lead client calls.
• Perform inventory analysis and create projects to accelerate cash, reduce aging, and A/R reduction.
• Assist with facility requests to ensure accuracy before sending them to clients.
• Audit work of Billers/Claims Analyst to ensure accuracy, efficiency, and uniformity. Re-train staff as needed.
• Answers team member questions, helps with team member issues and oversees team member work for quality and guideline compliance.
• Run productivity reports daily/weekly and work with team members not meeting minimum standards.
• Support staff in completing all assigned tasks in a timely manner by ensuring they have the resources and tools to perform their jobs. Advise management immediately if they do not.
• Report on staff progress, deficiencies, and training needs to management.
• Coordinate with the Manager/Director to prioritize assignments based on current issues and business needs.
• Promotes teamwork, remaining available to assist staff as needed.
• Identify trends and work with the Manager for resolution.
• Weekly reporting to the Manager an overview of the week and participating in AR meetings.
• Gather and interpret data from systems and understand the appropriate course of action to take and initiate time-sensitive and strategic steps resulting in payment.
• Effectively communicate any relevant information to the Revenue Cycle Manager to either seek help in extraordinary issues or to help other team members resolve outstanding issues.
• Lead the team in supporting ARx policies and goals, while maintaining a positive, professional attitude.
• Work as a liaison between team members and facility staff.
• Assist with payroll questions and Paychex time approval.
• Assist manager with team goals and action plans. 

Requirements

• Analytical Skills- securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
• Organization- proactively organizes work and can assign work to staff in a timely and effective manner.
• Communication- communicates well with hourly staff and manager levels. Ability to write reports, correspondence, and assist with procedure manuals.
• Leadership- guides individuals and groups toward desired outcomes, setting high performance standards and consistently shows commitment to exceptional personal and professional values.
• Customer Orientation- establishes and maintains long-term staff, peer, and customer relationships, building trust and respect by working in an open, honest manner while consistently meeting and exceeding expectations.
• Tactical Execution- deploys the plans provided by the manager and or supervisor, while offering feedback to the manager in developing the plan. Can define problems, collect data, establish facts, and draw valid conclusions.
• Policies & Procedures- articulates knowledge and understanding of organizational policies, procedures, and systems.
• PC Skills- demonstrates a knowledge of and can be further trained on Microsoft Office applications and others as required
• Team Skills- Operate in an environment focused on collaborative team approaches 

Education and Experience

• Bachelor’s Degree or equivalent experience required
• 2+ years of healthcare billing/AR experience, preferred
• Healthcare payor claims follow-up or accounts receivable experience 
• Healthcare background with payor appeals experience
• Advanced computer skills including Microsoft Office

 Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position STARTS at $45,000 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.  

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.