Operations Supervisor | Dacotah Bank Center - Oak View Group

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director Operations.

This role will pay an hourly wage of $20 to $22.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Oct 30, 2024

• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
• Provide staff training for all employees and temporary workers
• Deliver and follow up on Performance Improvement procedures on a timely basis
• Ensure staff is working safely and are aware of proper safety guidelines
• Responsible to understand, comply with and execute parameters of Collective Bargaining Agreement.
• Lead / coordinate staff training and safety programs
• Mentor / coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
• Assist or lead planning, directing, coordinating and review of work plans for facility operations
• Review and understand event documents to forecast staffing and equipment needs for all Arena & Convention events.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements.
• Coordinate facility arrangements with concessionaires and AV
• Oversee, monitor changeover and housekeeping crews, provide team support as required.
• Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates / changes as necessary
• Maintains departmental equipment; notify Operations Manager when repairs are needed
• Provide excellent customer service to internal and external clients to provide a positive employee climate.

• Two (2) or more years’ experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Sports Management, etc.) preferred; High School Diploma (or equivalent) required
• Basic computer skills in a Windows format including typing, data entry and email
• Basic computer skills and experience with MS Word, Outlook, Excel preferred
• Ability to effectively lead a team and manage in a fast paced, high pressure environment
• Faniliarity of OSHA standards / requirements
• Forklift certification or ability to acquire within 90 days of employment
• Possess superior interpersonal, communication, and leadership skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self-motivated and excellent organizational skills
• Possession of a valid Driver’s License preferred
• Ability to work independently and as part of a team
• Ability to work a flexible schedule of days, nights, weekends and holidays depending on scheduled events and facility needs.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.  Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone.  Constant use of company radio for communication.  Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators. 

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.