Operations Supervisor - Aptive Environmental

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Our people make all the difference in our success.

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This position will provide team members leadership, coaching and development, labor utilization, inventory control, fleet management, loss prevention, compliance and safety management. This is a full-time position located in the Boston, MA area.

Responsibilities include:

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team.

• Meet requirements for personal service production.

• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies.

• Manage candidate flow via Workday and conduct interviews.

• Manage payroll for all Service Professionals and Lead Service Professionals within the team.

• Share a clear vision and expectations for the work group from local and corporate leaders.

• Strive to achieve high operational efficiency and effective labor management.

• Work closely with Operations Manager, Regional Operations Manager and Continuous Improvement department to ensure.

• growth and success of areas by ensuring safe and efficient delivery of quality services.

• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.

• Meet KPI standards.

• Create a positive atmosphere of learning and growth for all Service Professionals.

• Actively seeks opportunities to develop, improve and innovate themselves and their teams.

• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.

• Review Service Professional performance metrics with the Operations Manager.

• Teach Service Professionals proper communication skills, sales training, and ensuring the workforce has a proper understanding of sales organization and processes.

• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professionals.

• Deliver excellent customer service to potential and existing customers.

• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.

• Provide world class customer service by responding quickly to complaints and issues.

• Implement Aptives policies, procedures, and standards with Service Professionals and Lead Service Professionals, up to and including Human Resource compliant termination, as necessary.

• Manage assigned territory in accordance with Aptives policies.

• Ability to motivate and manage a team that aligns with Aptives core principles.

• Ensures effective implementation of provided incentives, initiatives, and operational guidelines.

• Collaborate with Ops Manager and Regional Trainer to support service standards and expectations in the field.

• Keep an online calendar for daily activities and location.

• Responsible for running the daily team huddle.

• Remain compliant with state and federal laws, regulations, and licensing. Obtain local and state licensing to operate the learning center.

• Performs other related duties, as necessary.

Qualifications:

• High school diploma or related education preferred.

• Excellent verbal, written, and communication skills.

• Excellent interpersonal and collaboration skills.

• Strong analytical and problem-solving skills.

• Excellent ability to analyze information and think systematically.

• Strong ability to lead and manage a team.

• Proficient with Google drive functions or related software.

• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services.

Aptive Environmental:

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world-recognized brand.

In 2021, Aptive was included in Inc. Magazines "Best in Business" list of companies that made the biggest impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.