Operations Supervisor - Fulfillment - Accredo - Cigna

As an Operations Supervisor - Fulfillment, you will be r esponsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.

Location: New Castle, DE Onsite

Shift:

Monday through Thursday 3:00 PM - 11:30 PM

Friday 12:00 PM - 8:30 PM

How you'll make a difference :

• Oversee a team of Pharmacy Technicians, Production Clerks and Warehouse Associates who support fulfillment within Pharmacy Operations.
• Promote a positive team environment and ensure best practices are shared.
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.
• Oversee team and individual performance standards and service standards are met.
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

What you need to do the job:

• High School Diploma or equivalent is required; Bachelor's Degree preferred.
• Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting.
• Demonstrated leadership skills and the ability to effectively develop and assist team members.
• General PC knowledge; MS Office, Internet, email.
• Excellent oral, written and phone communication skills.
• Experience in training and coaching less experienced staff.
• Advanced problem solving skills.
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Ability to adapt to a dynamic working environment, make independent decisions.
• Demonstrated ability to handle difficult conversations in a professional manner.
• Pharmacy Technician License/Certification is a plus but not required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.