Operations Supervisor - The Staffing Resource Group, Inc

Operation Supervisor
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Salary: $80-85k/yr.
Location: Memphis, TN
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct Hire

Position Overview
Manage day-to-day operations of a work section of a commercial calibration and repair laboratory to meet and exceed customer requirements and company objectives. Responsibilities may include a combination of technical operations, customer service, shipping & receiving, quality representatives, and drivers. This includes direct interaction with customers, corporate personnel, and sales personnel. Act independently to determine methods and procedures for new assignments and may guide the activities of other employees. Use ability as a skilled specialist to contribute to development of concepts and techniques, and to complete tasks in creative and effective ways. Work on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations.

Responsibilities and Duties

1. Serve as a leader and set an example of embodying the principles of companies Mission in Service.
2. Manage the work section to budget financial objectives with Profit and Loss (P&L) responsibilities.
3. Manage and control key variable expense accounts, technical and administrative staff.
4. Assist in maintaining appropriate levels of accreditation and scope as defined by management; enhancement and expansion of the laboratory scope of accreditation (UKAS, KEMA, ISO/IEC 17025 Quality System).
5. Instill operational process efficiency to reduce costs and provide technical support for sales and operational efforts.
6. Manage service performance of the laboratory to corporate objectives and assist technical staff in the analysis and resolution of complex problems commonly found in TMDE.
7. Manage the laboratory assets to maximize the utilization and leverage of assets. Ascertain lab capabilities and increase where relevant.
8. Support the Regional Director/VP in key initiatives and projects.
9. Recommendation for asset acquisition with appropriate justification

1. Experience managing a technical service group at a company in a relevant or comparable industry.
2. At least 10 years experience in the Calibration and Repair industry with formal experience in Physical Dimensional, RF/Microwave and general test equipment calibration. A formal PMEL or equivalent technical training is highly desirable.
3. At least 2 years experience as a section lead or supervisor.
4. Excellent oral and written communication skills.
5. Knowledge of MS Office applications.
6. Ability to manage and motivate employees.

Physical Demands
Must be able to lift up to 45 lbs without assistance. Occasional standing and bending are required.

Working Environment
Work primarily in a laboratory or manufacturing environment and or customer sites. Travel may be required to other domestic and possibly international locations.

What We Offer
Excellent benefits package, employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and PTO.

EOE/ADA
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