Operations Supervisor - R.W. Mercer Co.

We are seeking a highly motivated and experienced Operations Supervisor to join our team in a remote capacity. This position is open to applicants located within the United States.

As a Remote Operations Supervisor, you will be responsible for overseeing and optimizing the daily operations of our facilities. You will work closely with a team of remote employees to ensure operational excellence in delivering high-quality services/products to our customers. You will be a key player in driving efficiency, productivity, and continuous improvement initiatives within the operations department.

Key Responsibilities:

Supervise a remote team of operations staff, providing guidance, support, and training to optimize performance and productivity.

Develop and implement operational policies and procedures to enhance efficiency and ensure compliance with company standards.

Monitor key performance indicators (KPIs) to track and analyze operational performance, identify areas for improvement, and implement strategies to meet or exceed targets.

Collaborate with cross-functional teams to streamline processes, resolve issues, and drive continuous improvement efforts.

Conduct regular performance evaluations, provide feedback, and facilitate professional development opportunities for team members.

Coordinate with vendors, suppliers, and other external partners to ensure timely delivery of products/services and maintain strong relationships.

Prepare regular reports, presentations, and updates for senior management to communicate operational performance, challenges, and recommendations.

Lead change management initiatives and process improvements to enhance operational effectiveness and adapt to evolving business requirements.

Stay current on industry trends, regulations, and best practices to drive innovation and maintain a competitive edge in the market.

Uphold a culture of teamwork, accountability, and excellence within the operations team, fostering a positive and inclusive work environment.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or related field.

- Two years of experience in a supervisory or managerial role within operations, preferably in a remote work environment.

- Strong leadership skills with the ability to motivate and inspire remote teams to achieve performance goals.

- Excellent communication, organizational, and problem-solving skills.

- Proficiency in using remote collaboration tools and technology to effectively manage virtual teams.

- Knowledge of industry-specific regulations, compliance requirements, and best practices.

- Proven track record of driving process improvements, cost savings, and operational efficiencies.

- Ability to prioritize tasks, manage workload effectively, and meet deadlines in a fast-paced environment.

- Experience with project management methodologies and tools is a plus.

- Certification in operations management or Six Sigma is beneficial.

This is an exciting opportunity for a results-driven professional to take on a challenging and rewarding role as a Remote Operations Supervisor. If you are passionate about operations excellence, team leadership, and driving business success, we encourage you to apply and become a valuable member of our dynamic team.