Operations Supervisor| Sevierville Convention Center - Oak View Group

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and assists operationaly for the food & beverage department and provides responsible staff assistance to the General Manager, Catering Manager, Office Manager, Executive Chef.

This role will pay an hourly rate between $23 to $27

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until November 30, 2024.

• Assume supervisory responsibility for all services and activities involved in the operations of all venue, exhibition & convention spaces
• Interview, select, train, coach, evaluate, and discipline full and part time staff. Position will deliver a termination with approval.
• Provide staff training for all employees and temporary workers.
• Ensure staff is working safely and are aware of proper safety guidelines.
• Lead / coordinate staff training and safety programs.
• Mentor / coach employees to their job duties and oversee responsibilities.
• Assist or lead planning, directing, coordinating and review of work plans for facility operations to include, concessions, catering and kitchen prep work and/or day of execution.
• Review and understand event documents to forecast staffing and equipment needs for the food & beverage events.
• Coordinate, monitor and oversee facility arrangements with concessionaires, catering and kitchen departments.
• Schedule appropriate staffing needs of employees accurately and efficiently and adjust/notify employees of updates / changes as necessary
• Maintains all food & beverage departmental equipment.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.

• High school diploma or equivalent
• Two (2) or more years’ experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of food & beverage services.
• Basic computer skills in a Windows format including typing, data entry and email.
• Ability to effectively operate a company provided cell phone for phone, email, text.
• Advanced computer skills and experience with MS Word, Outlook, Excel preferred.
• Ability to effectively lead a team and manage in a fast paced, high pressure environment.
• Knowledge of Health Department standards / requirements.
• Possess superior interpersonal, communication, and leadership skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self-motivated and excellent organizational skills
• Ability to work independently and as part of a team
• Ability to work long hours including a varied schedule of days, nights, weekends and holidays

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.  Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone.  Constant use of company radio for communication.  Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves food & beverage equipment and/or tools.  Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators. 

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.