Operations Support Analyst - Ztek Consulting INC

Mechanicsville, VA

About the Job

Job Title: Operations Support Analyst

Location: Mechanicsville, VA

Position Type: Contract

Duration: 6 / 12 Month

Work Type: Hybrid

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Job Description:

Essential Job Functions:

Able to Identify, research, and resolve technical and procedural issues.

Respond to telephone calls, emails, tickets, and personnel requests for technical support.

Documents, tracks, and monitors issues/tickets to ensure a timely resolution.

Escalate unresolved issues/ticket to Tier II/III support.

Must read and comprehend technical procedures and Standard Operating Procedures (SOPs).

Communicate accurate and useful status updates.

Manage and report time spent on all work activities.

Must be able to work in a team environment.

Must be customer service focused.

Work independently and proactively with minimal supervision/direction.

Flexible and able to adapt to a rapidly changing environment.

Must be able to work flexible shift schedules, to include nights, weekends, and some holidays.

Minimum Qualifications And Technical Skills

Technical problem resolution, judgment, and decision-making skills.

Strong analytical, interpersonal, and written/verbal communication skills.

Two years of technical customer service experience or equivalent education.

Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member.

Flexible and able to adapt to a rapidly changing environment.

Ability to communicate well and work independently with minimum supervision.

Willingness to learn new technologies, dive into challenges and take direction.

Technical Skills:-

Strong understanding of computer systems, including hardware and software and networks.

Excellent analytical abilities to identify, diagnose and resolve customer call and email issues.

Strong problem-solving abilities with skills in analyzing and resolving technical issues.

Correctly log and escalate queries in incident management system.

Monitor open issues, keep users informed of status.

Preferred Qualifications:-

Degree in a relevant field preferred or equivalent relevant experience in IT support.

ITIL certification preferred

Network+, A+ or Security+ Certification preferred.
Experience with Ticketing Systems (ServiceNow preferred).

ABOUT Ztek:

Website:www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

Source : Ztek Consulting INC

Operations Support Analyst - Ztek Consulting INC

Mechanicsville, VA

About the Job

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