Operations Support Representative - Above & Beyond Talent Acquisition
London, KY 40741
About the Job
Position Title: Operations Support Representative
Location: London, KY
Duration: 3-6 months
Work Arrangement: 100% Onsite
Location: London, KY
Duration: 3-6 months
Work Arrangement: 100% Onsite
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Range: US $18.00 per hour
Pay Range: US $18.00 per hour
Client Info / Who they are:
Above and Beyond Talent Acquisition is proud to represent our client - the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
Who we are looking for / Requirements:
Our client is currently seeking temporary support on the Operations Support Communications team in our London, KY Service Center. This position will provide administrative support including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External customers (via written communications). A solid understanding of policy and procedures, time management, and organizational skills are a must in this position.
Top 3 Skills:
- Experience and proficiency with Microsoft Outlook, Teams, and Excel products
- Strong attention to detail
- Excellent verbal/written communication
Skills:
- High School Diploma or GED required; additional training preferred
- Basic knowledge of Microsoft Office
- Organizational skills
- Self-motivated
- Critical thinking and problem-solving skills
- Detail-oriented
- Communication skills, both written and verbal
- Adaptability and flexibility to process different types of work
- Time management skills
- Collaboration and multitasking skills
Performance Objectives / What you'll be doing:
- Review customer account inquiries and decision accounts adhering to published procedures
- Communicate with various departments and branch offices on various account related topics
- Manage incoming/outgoing physical mail and customer e-mails through multiple e-mail inboxes
- Complete requests for account fee removals and refunds
- Reviewing and processing accounts for special handling (i.e. Power of Attorney documentation, Cease and Desist requests, written third party authorizations, etc.)
- Completing Ad-Hoc reviews as assigned by management
- Ensuring assigned tasks are completed in a timely and accurate manner
- Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
- Record daily productivity
- Maintaining a positive workplace environment
Perks of working with them / What they offer:
- Health, dental, and vision insurance.
- Company 401K plan.
For more information and to express interest, please contact our Recruiting team via Email: Apply@AandBtalent.com
Above and Beyond Talent is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
We believe that diversity enriches our work community and enhances the quality of our services. We actively encourage interest from clients and candidates of all backgrounds, and we are dedicated to hiring and fostering a diverse team that reflects the global communities in which we operate.
Source : Above & Beyond Talent Acquisition
