Operations Support Specialist (CLAIMCHECK) - Directors Investment Group

The CLAIMCHECK Operations Support Specialist reviews all incoming email, fax, or physical documentation, correctly sort, and file documents.  Enter new claims from customer requests, verify the status of insurance policies, compile claim packets to send to insurance companies.  Timeliness and accuracy are top priorities.  Provide customers with updates.  Handle phone calls.  Facilitate completion of life insurance claims.  Work closely with the CLAIMCHECK team to provide excellent service to funeral home customers and meet department goals.   
 

Responsibilities:   

• Communicate and reinforce the mission and vision for DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Maintain relationships with customers. 
• Outbound calling to verify insurance policy information. 
• Handle inbound phone calls and email correspondence and record details of these interactions. 
• Review and enter data into software for life insurance claims. 
• Submit claim packets.
• Utilize provided resources to ensure processes are completed accurately. 

Tools & Technology

• Microsoft Office365
• Cloud-based phone system
• Company Provided Software

Qualifications:

• High school diploma or equivalent.
• Ability to handle stress and manage deadlines. 
• Dedication to customer services.
• Dependability, integrity & compassion.
• Display a positive attitude.
• Strong phone and verbal communication skills. 
• Excellent attention to detail and organizational skills. 
• Excellent data entry and typing skills.   
• Ability to set priorities and manage time effectively. 
• Effective problem solving and critical thinking skills. 
• Commitment to company values.   
• Proficient in a Windows based environment, ability to learn company-based software.   

About Funeral Directors Life

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             Funeral Directors Life offers an award-winning workplace that is truly one-of-a-kind. The company has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

             Based in Abilene, TX, Funeral Directors Life offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

             So, what makes Funeral Directors Life such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul. An Equal Opportunity Employer.

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