Operations Support Specialist - Griffis Residential

Overview

About Griffis Residential: Griffis Residential owns and manages a distinct portfolio of attainable high-quality apartment communities in premier locations. Our motto is simple: It's about you. Impeccable service is the hallmark of our team and delivering the highest quality guest experience is our priority.

Responsibilities

• Complete quality assurance reviews at each Griffis Residential community a minimum of once per year and present data and findings to the Operation Managers and Senior Vice President of Property Operations for review. 
• Resolve customer concerns escalated to the corporate level in conjunction with the Community Managers and Operations Managers and prepare monthly reports.
• Review Reasonable Accommodation and Modification requests and submit completed requests to Operations Managers.
• Assist in the coordination of and execution of acquisition and disposition transactions.
• Research projects, perform analysis and prepare reports requested by management. 
• Review Onesite screening override requests per the Applicant Screening Criteria. 
• Support on-site teams with payment questions and refund requests.
• Troubleshoot Onesite issues occurring on-site, elevating issues to Real Page that cannot be resolved in house.
• Coordinate portfolio initiatives and cost-savings measures. 
• Maintain vendor relationships, review contracts and service agreements, and oversee organization of current and previous contracts and agreements. 
• Assist in implementation of operation initiatives, company standards and online manual updates and additions. 
• Assist with ongoing review and revision of forms and lease documents.
• Create and configure OneSite, Yieldstar, Ops Technology, and Control access for new and transferring employees.
• Perform any other duties as assigned by the Operations Managers, Senior Vice President of Property Operations, or other Executive Officers.
• Supports a team of Operations Managers, Senior Vice President of Property Operations and the Chief Operating Officer with project management, onsite support, training, task completion and follow up.

Qualifications

Qualifications:

• Excellent communication skills 
• Requires excellent knowledge and proven experience working with Microsoft Outlook, Excel, PowerPoint, Word and Publisher. 
• Ability to establish priorities, manages time effectively, work and proceed with objectives and projects independently. 
• Onesite experience preferred 
• Ability to comprehend legal documents and carry out related contracts and service agreements under the direction of the Operations Manager, Senior Vice President of Property Operations, and Chief Operating Officer. 
• Willingness to travel up to 20% of the time.
• A minimum of one (1) to three (3) year's multi-family or hospitality management experience preferred. 
• A high school diploma or equivalent is required. College degree, CM or ARM certification preferred.

Perks/Benefits: At GR we recognize that exceptional people need exceptional rewards. Beyond our competitive total compensation packages, your schedule at GR will provide you with a quality of life that is difficult to achieve within hospitality or hotel roles. Additionally our benefits package reflects our respect for workplace contributions, professional goals and personal priorities.

Other benefits included:

• Choice of medical and dental plans, a 401(k) plan and other benefits 
• Tuition reimbursement program 
• Training and professional development courses and in-house training sessions
• Vacation time or paid time off (PTO)
• Griffis Apartment discounts

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