Operations Support Specialist II - Navient

Founded in 1991,Gilaoffers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILAis a wholly owned subsidiary ofNavientCorporation. Headquartered in Wilmington, Delaware,Navientemploys team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com

Why Join Gila?

• Full Time
• Excellent Benefits that start the month after you start!
• Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and more

We offer $16.00/ hr.

This position is onsite working from our Moorestown, NJ office.

JOB SUMMARY:

This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.

1. Payment Handling

• Operate commercial payment processing machine to image incoming mail
• Decipher payment data and post to consumer accounts (adhering to segregation of duties)
• Reconcile and/or deposit payments
• Audit vault to ensure all payments are posted

2. Handle Non-payment mail a.

• Return non-negotiable or non-postable payments with correspondence
• Respond to customer correspondence with appropriate language and templates

3. Tracking and Reporting

• Incoming payment data and outgoing deposits reporting
• Incoming correspondence and outgoing response report
• Other duties as assigned

MINIMUM REQUIREMENTS:

• HS Diploma

• 1 year of payment handling required, preferably in a high-volume business environment
• 1 year customer service
• 1 year in Microsoft Word

PREFERRED QUALIFICATIONS:

• 10-key machine experience with a 6,500 key strokes per hour speed
• Commercial payment processing machine experience is preferred
• Adobe pdf experience is preferred

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.