Operations Support Specialist II - Navient
Moorestown, NJ
About the Job
Navient Business Processing Group LLC
Founded in 1991, Gila offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILA is a wholly owned subsidiary of Navient Corporation. Headquartered in Wilmington, Delaware, Navient employs team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com
Why Join Gila?
+ Full Time
+ Excellent Benefits that start the month after you start!
+ Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and more
We offer $16.00/ hr.
This position is onsite working from our Moorestown, NJ office.
JOB SUMMARY:
This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.
1. Payment Handling
+ Operate commercial payment processing machine to image incoming mail
+ Decipher payment data and post to consumer accounts (adhering to segregation of duties)
+ Reconcile and/or deposit payments
+ Audit vault to ensure all payments are posted
2. Handle Non-payment mail a.
+ Return non-negotiable or non-postable payments with correspondence
+ Respond to customer correspondence with appropriate language and templates
3. Tracking and Reporting
+ Incoming payment data and outgoing deposits reporting
+ Incoming correspondence and outgoing response report
+ Other duties as assigned
MINIMUM REQUIREMENTS:
+ HS Diploma
+ 1 year of payment handling required, preferably in a high-volume business environment
+ 1 year customer service
+ 1 year in Microsoft Word
PREFERRED QUALIFICATIONS:
+ 10-key machine experience with a 6,500 key strokes per hour speed
+ Commercial payment processing machine experience is preferred
+ Adobe pdf experience is preferred
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/full_v2_0/docs/Navient-2024-Recruitment-Brochure.pdf)
Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters here (https://www.dol.gov/agencies/ofccp/posters) .
Equal Opportunity Employer Race/Ethnicity / Sex /Disability/Protected Veterans/Sexual Orientation/Gender Identity
N avient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please c ontact us at the number or email provided below:
Navient (855) 281-1828
Talent_Acquisition@navient.com
Founded in 1991, Gila offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILA is a wholly owned subsidiary of Navient Corporation. Headquartered in Wilmington, Delaware, Navient employs team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com
Why Join Gila?
+ Full Time
+ Excellent Benefits that start the month after you start!
+ Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and more
We offer $16.00/ hr.
This position is onsite working from our Moorestown, NJ office.
JOB SUMMARY:
This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.
1. Payment Handling
+ Operate commercial payment processing machine to image incoming mail
+ Decipher payment data and post to consumer accounts (adhering to segregation of duties)
+ Reconcile and/or deposit payments
+ Audit vault to ensure all payments are posted
2. Handle Non-payment mail a.
+ Return non-negotiable or non-postable payments with correspondence
+ Respond to customer correspondence with appropriate language and templates
3. Tracking and Reporting
+ Incoming payment data and outgoing deposits reporting
+ Incoming correspondence and outgoing response report
+ Other duties as assigned
MINIMUM REQUIREMENTS:
+ HS Diploma
+ 1 year of payment handling required, preferably in a high-volume business environment
+ 1 year customer service
+ 1 year in Microsoft Word
PREFERRED QUALIFICATIONS:
+ 10-key machine experience with a 6,500 key strokes per hour speed
+ Commercial payment processing machine experience is preferred
+ Adobe pdf experience is preferred
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/full_v2_0/docs/Navient-2024-Recruitment-Brochure.pdf)
Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters here (https://www.dol.gov/agencies/ofccp/posters) .
Equal Opportunity Employer Race/Ethnicity / Sex /Disability/Protected Veterans/Sexual Orientation/Gender Identity
N avient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please c ontact us at the number or email provided below:
Navient (855) 281-1828
Talent_Acquisition@navient.com
Source : Navient
