Operations Support Specialist - Arrow Security

ARROW is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition.With our continued growth and mission focus we are looking to add an Operations Support Specialist to our team in the New York City office.

Are you passionate about streamlining processes and enhancing efficiency? Do you thrive in fast-paced environments where your organizational skills can shine? If so, we want YOU to be our next Operations Support Specialist!

WHAT YOU GET:

• WE PAY ON A WEEKLY BASIS!
• WE OFFER HEALTH BENEFITS FOR OUR FULL TIME STAFF!
• EMPLOYEE PERKS PROGRAM!
• PAID VACATION!
• PAID SICK LEAVE!
  

WHAT YOU'LL DO:

• Act as the primary point of contact for in-person security personnel seeking assistance or clarification on operational issues.
• Address employee inquiries regarding pay discrepancies, missed days worked, and requested time off.
• Facilitate communication between in-person guards and Operations Account Managers to ensure timely resolution of issues.
• Maintain records of employee interactions and potentially follow up on unresolved concerns.
• Collaborate with HR Resolutions and payroll departments to address and resolve administrative issues efficiently.
• Develop and implement process improvements to streamline communication and administrative workflows.
• Prepare reports on recurring issues to identify trends and propose solutions to management.
• Ensure adherence to company policies and procedures in all communications and interactions.

WHAT YOU NEED:

• High school diploma or equivalent; Associate degree preferred.
• Minimum of 2 years in an administrative support role, preferably in a security or operations environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with payroll processes and employee management systems is a plus.

Compensation Range: $26.00- $30.00 an hour.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.

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