Operations Support Supervisor - Coherent Corp.

• Work with sales team to prepare quotes in CRM.
• Work with sales team to ensure forecast reflects status of order in CRM.
• Update Orders in CRM to include adjustments and update status of completed jobs.
• Create order in CRM for incoming work that has not been quoted.
• Enter recipes into IPC.
• Process Sales adjustments and forward on to Finance department.

• Respond to Customer/Reps RFQs and prepare quote/estimate.
• Administer disk order process (work with production team).
• Issue customer order confirmation.
• Upon customer confirmation issue Job Package.
• Work with Shipping department to arrange return of customer disk.
• Maintain forecast file to reflect status of orders.

• Respond to sales enquires related to non-recurring customers.
• Provide quotes directly to NR customers.
• Provide a regular up to date forecast for NR business.

• Be the first point of contact to screen customers and raise any issues.
• Upon successful screening, create account in Acumatica (for new customers).
• Ensure export compliance forms are completed correctly for shipping purposes.
• Work with the Sales and Corporate Compliance teams to identify any concerns.

• 8-10 Years in ion implant industry
• Strong familiarity with our Sales Process and Forecasting.

• Understanding of ion implant order processing.
• Experience with recipe entry and pricing.
• Experience of sales process including sales forecasting and quoting.
• Communicating with customers.
• Coordinating to resolve customer issues with all departments in a timely fashion and proliferating a teamwork culture.
• Interacting and communicating with employees regularly to ensure open two-way communication channels.
• Getting feedback from other Sales or Engineering regarding best practices.
• Documenting any issues, mishaps, or suggestions for operational and customer support improvements.
• Ability to deal with differences in opinions and resolve minor issues.

All employees are required to attend scheduled training, follow the site EHS procedures and II-VI Corporate EHS standards. This includes the use of proper protective equipment (PPE) as required by the job responsibilities.

Managers will ensure that all safety and environmental procedures are followed consistently. They will ensure that risk assessments are performed, proper training, work instructions, required PPE is available, and will monitor compliance.

Quality & Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent:

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work

Coherent Corp is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Manage a team of staff members that oversee all sales and operational processes including export compliance.