Operations Team Member- The Skating Edge Ice Arena - The Sports Facilities Companies

OPERATIONS Team Member- The Skating Edge Ice Arena

Sports Facilities Management, LLC

LOCATION: Habor City, CA

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Skating Edge Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Harbor City, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Skating Edge Ice Arena is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member for the ice arena is responsible for contributing to the daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves working closely with staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Help coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Lead, train, and schedule ice arena staff, including ice maintenance crews, concession stand workers, and customer service representatives
• Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals
• Help manage inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Setup and take down of, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor ice operations
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Providing customer service and managing complaints
• Provide direction and feedback to workers during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Foster and maintain a positive work environment
• Responsible for key and radio distribution
• Responsible for opening and closing of facilities
• Communicate to Operations Manager and General Manager on event set and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool thru adult
• Knowledge of ice maintenance and rink operations is highly desirable
• Proven experience in facility management, preferably in an ice arena or similar environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels
• May involve exposure to ice resurfacing equipment and other machinery
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise