Operations Technician I - Tierpoint

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

• Provides high quality, consistent, efficient and accurate work for internal and external customer service surrounding the Company values
• Assemble/build hardware to meet client/service order specifications
• Test in-stock hardware to determine functional status
• Run diagnostic suites on Dell, Sun and HP servers
• Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services
• Assist in the installation, racking, and cabling of equipment
• Run, terminate, and test cables
• Assist in customer environment set-up, equipment installation, and equipment moves.
• Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
• Equipment monitoring
• General understanding of TCP/IP principles
• User level experience with at least one server Operating System
• Provide remote hands and eyes support for customer issues/concerns
• General knowledge of computer system hardware setup and troubleshooting skills
• Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment
• Ability to react to alarms and escalate any and all issues through escalation procedures
• Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
• Provide security oversight and administration based on company standards through security control program
• Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
• Continually learn and train on duties and procedures
• Follow all safety guidelines and best practices
• Proactively manage ticket queue for timely request response and completion
• Shipping and Receiving functions
• Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
• Other duties/responsibilities as assigned by the Lead Operations Technician or Data Center Manager

• High School degree and/or Associates degree, or equivalent experience
• Two years working experience in a customer service/help desk environment and IT-related certifications
  
• Ability to make decisions with strong processing skills. 
• Strong written and verbal communication skills; must communicate effectively and in a professional manner.
• Able to handle multiple tasks, manage priorities, and remain professional at all times. 
• Adequate professional experience and knowledge to perform Job Responsibilities. 
• Excellent verbal, written, and interpersonal skills. 
• Ability to prioritize and organize effectively. 
• Ability to work on multiple projects simultaneously. 
• Ability to work both independently and with others. 

Preferred Experience:

• Two years working experience in a customer service/help desk environment and IT-related certifications

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87