Operations Technician III - Lumen
PHOENIX, AZ 85007
About the Job
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Strong technical skill level working in a Cisco environment monitoring and maintaining the network for the State of Arizona. Works with the carrier and customer to troubleshoot and resolve outage events as well as making changes to and switch configurations per customer requests. Will act as a technical escalation point for other team members. Position is fully Work From Home with the option to work in an office.
Location
Work Location: Work from Home Arizona
The Main Responsibilities
- Provide Tier 3 customer service, troubleshooting, as well as incident escalation, as needed.
- Provide proactive network monitoring, following critical triage procedures for trouble isolation.
- Monitor, respond, , troubleshoot, and drive resolution on network outages, alarms, faults and fraud conditions.
- Observe network alarm conditions ensuring immediate action when fault is detected.
- Monitor and follow up on network outage and change activity; document any changes made to the network.
- Interface with Vendors/Engineering to escalate and drive resolution on advanced cases.
- Adhere and contribute to NOC processes and procedures.
- Identify and document troubleshooting and resolution steps and training.
- Assist Solution Engineers with configuring and administering routers and other network equipment.
- Provide customer status, field dispatch coordination, ticket hand offs and escalations, and follow up, as well as Customer Notification during scheduled and unscheduled events.
- Work closely with all other essential engineering and field team members during the life of any scheduled or unscheduled outage/incident.
- Training of peers on knowledge of systems and troubleshooting steps.
- Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, SD-WAN, VOIP, IPVPN, and VRRP/HSRP.
What We Look For in a Candidate
Minimum Qualifications:
- Associate degree or equivalent education and relevant experience.
- 3+ yrs related experience in specific area or equivalent.
- CCNA or equivalent experience
#WFHAZ
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 335248
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
63400
84500
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
11/13/2024
