Operations Training Instructor - Electric Reliability Council of Texas

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. Operations Training Instructor designs and conducts training and development programs to improve individual and organizational performance JOB DUTIES Understands and applies principles, theories and concepts related to the profession and ERCOT's culture. Exercises judgment within defined procedures and practices to determine appropriate action. Impact is generally limited to specific assignments or projects. May respond to inquiries and/or provide assistance and/or guidance to lower-level workers. ADDITIONAL JOB DUTIES Summary: Responsible for the design, development, implementation, and maintenance of technical training programs. Supports the development of training programs, documenting the basis of training, and utilizing multimedia in the presentation of course materials. Responsible for the analysis, design, development, implementation, and maintenance of training and seminars as well as the educational and training materials used to support system goals and operational objectives Develops, designs, and maintains Continuing Education Hours for simulator, classroom, and on-the-job-training Develops and implements classroom training May design, develop and maintain scenarios for use in simulator training Provides training for staff on processes, operating and market systems, programs, and developments Employs systematic methodologies in the creation and delivery of classroom, simulator, and on-the-job-training materials Develops and maintains ERCOT System Operating Procedures to support system and market changes, compliance with NERC Reliability Standards, Protocols and ERCOT Guides Prepares progress reports for management Performs the duties of an ERCOT System Operator as required Fosters and leverages strong working relationships with other internal departments Lends professional expertise to guide projects and help teammates assigned by manager Acts as mentor and advisor to less experienced personnel Demonstrates skills as an expert user of grid application, simulator, and training tools Pursues innovations in technology and methods of presentation in an effort to continuously upgrade and advance the training program Contributes to the analysis, design, and development of new training material to be used in the classroom, simulation, seminars, or on-the-job training to support operational goals and objectives Implements, executes, and maintains existing training material used in the classroom, simulation, seminars, and on-the-job training to support operational goals and objectives Develops, designs, and maintains NERC Continuing Education Hours for simulator, classroom, seminars, or on-the-job training Periodically responsible, as scheduled by the Manager of Operations Training, for the coordination, design, development, implementation, and maintenance of individual training cycles including: o The quality and content of material in the cycle o The coordination of SMEs and Training Specialists used in executing the training cycle o The incorporation of both classroom and OTS material o The support of NERC Continuing Education criteria and NERC compliance documentation as required Prepares reports for management as requested Performs other duties as assigned CERTIFICATIONS: NERC Certification preferred and must be obtained within 1 year of start date ERCOT Certification preferred and must be obtained within 1 year of start date EXPERIENCE: Requires minimum 2 years job related work experience in excess of degree requirements Salary and level will be based on overall experience as determined by ERCOT. PREFERRED EXPERIENCE: Experience with Energy Management System (EMS) / Market Management System (MMS). May design and develop training for System Operators on EMS/MMS changes and upgrades Experience in system operations, systems operations support, or EMS/grid application development and support Experience with GE Dispatch Transmission Simulator – DTS Knowledge of Quality Training Systems (QTS) and/or Quality Training Database (QTD) Become a subject matter expert on at least one operations desk position EDUCATION: Bachelor's Degree: Education, Learning & Development, Engineering, Information Technology, Business Administration, or related discipline (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required WORK LOCATION: Onsite - Taylor, TX The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-Onsite, #LI-MH1 ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $85,685 - $145,683 The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities. ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short-term disability insurance, long-term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none. Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future. The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher. The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups. The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.