Operator PBX - HCA Healthcare
Lees Summit, MO 64063
About the Job
Description
Introduction
Do you have the career opportunities as an Operator PBX you want with your current employer? We have an exciting opportunity for you to join Lee's Summit Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Shift: Monday - Tuesday - Wednesday, 3pm - 11pm.
Benefits
Lee's Summit Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as an Operator PBX where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The PBX Operator is responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure. Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients.
What you will do in this role:
- You will cheerfully greet and assist external and internal callers on multiple incoming telephone lines.
- You will provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.
- You will execute overhead paging for authorized reasons when requested to do so by the appropriate staff.
- You will understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.
- You will monitor all alarms located in PBX and notify appropriate personnel as required.
- You will assist with updating the facility, phone directories and on-call lists.
What qualifications you will need:
- High school graduate or equivalent
- At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility
- Basic computer skills
- Experience with Word & Excel preferred
- Proven customer service skills in working with public and emergency situations
Lee's Summit Medical Center is an 80+ bed full-service hospital. We serve Lee’s Summit and surrounding areas. Our services are supported by more than 300 physicians who represent more than 40 specialties. We have more than 500 highly trained colleagues and 60 volunteers. Our services and specialties include cardiology, cancer care, endoscopy, emergency services, imaging, neurology, pain management, and pulmonology. We offer physical therapy, speech-language pathology, occupational therapy, sports medicine, respiratory care, women’s care, and an array of surgical services. We have a dually-accredited Chest Pain and Primary Stroke Center. Our trained staff and experienced Medical Staff are ready to treat our community. Our hospital is affiliated with HCA Healthcare Midwest Health.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Operator PBX opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
