OPS Help Desk Formatting Assistant - University of Florida

OPS Full-time

UF Information Technology (UFIT) is currently seeking an entry level OPS Help Desk Formatting Assistant to join Academic Technology, a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other dedicated employees focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The OPS Help Desk Formatting Assistant is responsible for the UF Computing Help Desk’s Thesis and Dissertation formatting service, which works directly with graduate students to get their theses and dissertations ready for submission to the Editorial Office.

Some key responsibilities and characteristics of this position are:

• Customer Service - Knowledge of customer service; including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction
  • Schedule appointments, maintain and update appointment calendars
  • Confer with customers by telephone, in person, or email to provide information about services, answer formatting inquiries, or coordinate with Editorial Office
• Effective Communication - The ability to listen, understand information and ideas, and communicate information and ideas comprehensively, written and verbally
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, and actions taken
• Problem Solving - Identifying complex problems and reviewing related information to evaluate options and implement solutions for MS Word and Latex documents
  • Evaluate options for appropriately formatting non-standard content
• Thesis & Dissertation Formatting - Knowledge of formatting guidelines required by the Graduate Editorial Office and the ability to effectively guide students working towards submission
  • Evaluate and edit documents for submission
  • Educate students on formatting guidelines and options available to them
  • Provide detailed feedback for dissertation/thesis requirements
• Interacting with Word Processors and LaTex Editors - Using computers and document editing software to aid students in formatting their dissertation or thesis

About UF Information Technology 

UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit  http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida 

The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.

Benefits

Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

$20.00 per hour

Associate's degree or high school diploma and two years of experience in the field. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

The ideal candidate will possess the following education, experience, and skills:

• Effective Communication
• Customer Service
• Problem Solving
• Computer Operations
• Accuracy and Attention to Detail
• Written Communication Skills

This position requires US work authorization.

This role will be based in one of our Gainesville offices and may include a hybrid schedule: three days in the office (Wednesday required) and two days remote.

A Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.