Ops Liaison / Customer Service Rep - Nagler Group

We are seeking 2 dedicated candidates to provide exceptional service and support to our customers. We are seeking a motivated and detail-oriented Customer Service/Operations Assistant to join our team and help streamline our operations while ensuring the highest level of customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with orders, modifications, and cancellations.
• Manage account inquiries and provide support in navigating the subscription management process.
• Collaborate with the operations team to ensure timely order processing and fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate issues to the appropriate departments when necessary.
• Provide feedback on processes and suggest improvements to enhance efficiency.
• Support the team with various administrative tasks as needed.

Qualifications:

• Previous experience in customer service or operations support preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Strong problem-solving skills and attention to detail.