Ops Specialist - Payment Proc. - Funds Transfer (JSY) - HireTalent

JOB DESCRIPTION
Manager Notes:

Fluent in Spanish preferred but not required
Hybrid. Currently 1-2 days in the office
This is a 6-month contract with the possibility for temp to perm, depending on performance & available open positions
*** will provide the consultant with a laptop. However, the consultant will need to provide their own external monitor. A mouse and external keyboard are preferred but not required.
The ***-issued laptop is to be used at home and in the office, which means on any day the consultant is scheduled to work in the office, they must bring their ***-issued laptop in with them. Other equipment (mouse, external monitor & keyboard) can remain at home.


The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure. Payment instructions may be a manual instruction such as fax or an automated instruction such as swift or *** worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met. Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas. Responsibilities: 1. People Skills: - Demonstrate quality working relationships with others in the group as well as internal parties. - Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance. - Communicate professionally and constructively with team members as well as clients and internal parties - Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility. 2. Control/Risk Management: - Identify, escalate and communicate risks appropriately - Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to *** policies and procedure and the various processing deadlines. - Escalate unclear instruction to management - Making recommendations for control improvements - Promptly and accurately follow new or updated procedures - Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation. - Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service 3. Process Improvement: - Seek to understand all processes, procedures and practices; challenge those that don t make sense - Identify opportunities to improve the FT payment processing - Identify and escalate manual instruction that has potential for automation or non-STP d automated instruction with incorrect formatting in order to increase STP rate - Optimize productivity, while balancing the need to meet each client s deadlines Skill Set: Requirements: - Excellent oral and written communication skills - Strong customer service skills - Strong Organizational Skills - Ability to work effectively in a fast paced deadline driven environment - Detail oriented - Able to work in a team environment and independently - Strong typing skills - Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus - Hours are 10:30am 6:30pm. Position requires holiday coverage


Workday REQ #64325