Ops Supervisor - Station-1 - P25-135190-1-2508 - FedEx

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please see: https://joblink.maine.gov/jobs/1126811
This is a frontline supervisor position that supports the FedEx Safety
Above All Culture and manages specific day-to-day operations and an
assigned staff. Responsible for ensuring safe and efficient package
sortation through the management of Package Handlers. The Operations
Supervisor may also manage administrative employees and functions and
ensures administrative processes are compliant with FedEx policies and
procedures and governmental regulations.
ESSENTIAL FUNCTIONS
- Serves as a champion for FedEx's Safety Above All Culture and
supports all related initiatives
- Management responsibilities include, but are not limited to: hiring,
terminations, coaching, training, recognition and rewards,
performance evaluation and management, discipline, addressing
employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls specific day-to-day
operations
- Responsible for assigning and managing employees to ensure the safe
and efficient sortation of packages through the facility, minimizing
operational cost and maximizing operational quality, including the
movement, tracking and administration of trailers (in conjunction
with the linehaul department as applicable)
- Analyzes operational performance through direct observation,
interpretation of reports and collaboration with others. Determines
opportunities for improvement of key metrics and executes action
plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce
communication and understanding of operational updates and daily
goals; Includes communication and public speaking to small and large
audiences on a regular basis
- Participates in the development of and responsible for administering
company employee relations strategies, including maintaining the
confidentiality of such material and matters
- Participates in the development of and responsible for administering
company safety strategies and programs
- Investigates, resolves and/or escalates customer service issues, as
appropriate
- Responsible for training new employees regarding job duties and
performance expectations and ensuring compliance with FXG policies,
procedures and other training requirements, including but not
limited to training related to quality assurance, SWAK, hazardous
materials, Video Event Data Recorder (VEDR) coaching, and dock
safety
- Mentors and develops critical skill sets for new and/or
less-experienced Operations Supervisors
- Adapts quickly to change to meet dynamic business needs; Displays
flexibility and appropriate sense of urgency, while leading and
engaging employees in a positive and professional manner
- Peforms other duties as assigned
Minimum Education
- High school diploma or GED required; Bachelor's degree preferred.
- In lieu of experience, certification program or Associate's Degree
in related area or 2+ years of college courses towards a degree
- Bachelor's Degree (preferred).
Minimum Experience
- Six (6) months experience required in the following areas: package
handler at FedEx, fast-paced environment (retail, hospitality,
fulfillment center, warehouse, dock, or stock room/stock functions),
military experience with honorable discharge or supervisory
experience.
Knowledge Skills and Abilities
- Ability to inspire a shared vision and empower and motivate a team
- Demonstrated ability to build professional rapport, effectively lead
a team and positively influence diverse groups
- Proven ability to apply sound business judgment to establish and
accomplish goals
- Verbal and written communication skills necessary to communicate
with various audience levels and group sizes
- Ability to effectively provide employees instruction on process and
practice
- Ability to read, interpret and draw conclusions from numerical data
and written information
- Software skills, including use of Microsoft Office software and
web-based applications
- Ability to maintain a working knowledge of relevant technology-based
projects, including various devices and computer-based applications
- Ability to mentor, coach and act as a knowledge resource to other
employees.
Job Conditions
- May need to lift and carry up to 50 pounds
- May work in hot or cold temperatures
- May work in an environment with loud noise and fumes
- Minimal travel required
Preferred Qualifications:
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Pay Transparency:
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