Optical and IP Customer Support Engineer,Ricahrdson Tx - Georgia IT Inc.
Ricahrdson, TX
About the Job
Job Title : Optical and IP Customer Support Engineer
Duration : 6months to 1 year
Location : Richardson, TX
Client : Cisco
Rate : Market
Description
We are looking for Optical and IP Customer Support Engineers to Diagnose and troubleshoot problems as it pertains to Cisco Optical platforms. As previously stated, the Technical Support department makes every effort to assist you with troubleshooting third-party platforms
following responsibilities include:
-- Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers
-- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
-- Act as a technical expert and provide support on a world-wide basis
-- Work on problems of diverse scope where analysis requires evaluation of identifiable factors
-- Provide technology/product/troubleshooting training and intellectual property material as required
-- Act as focal point for large account network problem resolution
-- Effectively utilize moderate to complex lab setups to recreate and solve problems
-- Submit complete and correct defect reports in area of expertise
-- Interact across TAC teams and development teams at peer level
-- Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
Technologies:
SONET, DWDM, Cisco ONS 15454, 15327, 15530, 15540 (Optical Network Switch), CTM (Cisco Transport Manager), CWDM, Multicast, etc
Duration : 6months to 1 year
Location : Richardson, TX
Client : Cisco
Rate : Market
Description
We are looking for Optical and IP Customer Support Engineers to Diagnose and troubleshoot problems as it pertains to Cisco Optical platforms. As previously stated, the Technical Support department makes every effort to assist you with troubleshooting third-party platforms
following responsibilities include:
-- Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers
-- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
-- Act as a technical expert and provide support on a world-wide basis
-- Work on problems of diverse scope where analysis requires evaluation of identifiable factors
-- Provide technology/product/troubleshooting training and intellectual property material as required
-- Act as focal point for large account network problem resolution
-- Effectively utilize moderate to complex lab setups to recreate and solve problems
-- Submit complete and correct defect reports in area of expertise
-- Interact across TAC teams and development teams at peer level
-- Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
Technologies:
SONET, DWDM, Cisco ONS 15454, 15327, 15530, 15540 (Optical Network Switch), CTM (Cisco Transport Manager), CWDM, Multicast, etc
Source : Georgia IT Inc.