Optician - The Lean Way Consulting

At Forsight Vision we pride ourselves on doing the right thing for the patient. We have the ability to be flexible and innovative when it comes to helping our patients and meeting their needs. We encourage people to think outside of the box and help build a better business with their input. We really love new innovations that are on the market and focus on much more than Big Box Optical office can offer. We have great hours and offer benefits that rival the big chains. 

The purpose of this role is to provide quality customer service while satisfying the needs of our customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and Doctor Services. To uphold the Company’s standards of excellence in customer service; encourage customer recommendations and repeat business.

Essential Duties and Responsibilities:

• Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete required paperwork, accurately measure and order customer spectacles and contact lenses.

• Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with Federal, state and local regulations.

• Verify accuracy of completed orders for eyewear and contact lenses.

• Handle customer questions and concerns in a professional and courteous manner.

• Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas; accurate store records and files, greeting customers, answering phones, inputting data, dusting merchandise displays, vacuuming.

• Assist co-workers as needed, including rendering assistance to optometric practice, as appropriate.

• Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment.

• Follow proper procedures when accepting checks and credit cards.

• Deliver individual store sales goals, customer service goals and established key indicator goals and objectives

• Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor.

• Build productive trusting relationships with customers.

Accountability:

• Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required. 

• Demonstrate dedication to honest and ethical business practices at all times.

• Uphold company standards to professional behavior in all business dealings.

• Foster Teamwork – maintain a positive working relationship with your co-workers, supervisors, OD and OD staff that supports and contributes to exam growth, high capture rate, and delivering sales goal.

Education and/or Experience Required:

• High school diploma or equivalent.

• Should have a minimum of one year retail sales and/or customer service work experience.

• Able to work flexible schedule

• Occasional travel and work in different store locations

• Previous optical sales experience preferred.

Language Skills Needed:

Excellent oral and written communication skills (high level of English is a necessity).

Mathematical Skills Required:

Math and algebra ability to accurately calculate and understand optical math, sales, and insurance payments.

Reasonable Ability:

Must be able to work independently.

Physical Demands on the Role:

• Must be able to remain in a stationary position 50% of the time

• Includes lifting up to 25 lbs

• The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations

• Ability to move about the store to access sales floor, adjustment area, office machinery, etc.

• Adequate visual acuity to product.

• Ability to remember and recall details like optics, promotions, insurance, and customer encounters

• Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer. Must be able to enter accurate information

• Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry

• Occasionally ascend/descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

All your information will be kept confidential according to EEO guidelines.