Oracle Technical Analyst II - Egg Harbor Twp - AtlantiCare

POSITION SUMMARY

The Oracle Technical Analyst II, with limited management direction is responsible for following prescribed methods for the integration, implementation, and management of departmental specific clinical and business software applications, the specific hardware devices utilized for these applications by those departments, and their accompanying infrastructure components.

This position works within AtlantiCare Information Technology (AIT) to support all devices that integrate within the clinical environment with occasional assistance from Technical Analyst III or manager. This support includes troubleshooting user problems, report writing, training/retraining end users, and testing upgrades as well as reviewing, analyzing, developing, installing and modifying software and hardware. This position is responsible for detecting, diagnosing and reporting on related problems.

This position may require on-call responsibilities and rotational shift coverage (early and late shifts).

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Acts as a liaison to other AtlantiCare departments.

QUALIFICATIONS

EDUCATION: High School diploma required. Bachelor degree, Associate degree or Technical Diploma in related field preferred.

LICENSE/CERTIFICATIONS: Valid New Jersey Driver's License.

EXPERIENCE:

* Minimum 3 years of fulltime related work experience is required.

* In lieu of a degree, 5 years of Information Technology in an application/user support role may be considered.

* Experience working in a technical environment and in direct support of applications is required.

* Experience in Healthcare IT.

* Ability to work on several tasks simultaneously.

* Excellent communication (written and verbal), interpersonal and organizational skills.

* Extensive experience with Microsoft office tools, including Word, Excel and PowerPoint.

PERFORMANCE EXPECTATIONS

* Develops and maintains knowledge of system applications, devices and/or services.

* Provides timely and efficient assistance/response/support to end-users including device integration system related issues.

* Working technical knowledge of current networks and printing capabilities.

* Assists AIT resources as necessary configuring, installing, upgrading, and maintaining hardware and software.

* Initiates in troubleshooting and identifies issues and problems, working with vendors as the primary application and technical representative, as needed.

* Initiates monitoring system security and access, ensuring system integrity.

* Initiates in developing and performs tests and audits related to the integration of hardware and software.

* Consistently and accurately documents within the ITSM databases/tools.

* Performs other duties as assigned.

* Works under general direction of Technical Analyst Level III or manager/director.

* Uses discretion in identifying and resolving problems and assignments.

* Receives specific instructions and has work reviewed at frequent milestones.

* Interacts with department/project team members/leaders to fulfill goals.

* Makes recommendations which may impact the work assigned to individuals or phases of projects.

* Performs a broad range of duties, sometimes complex and non-routine, in a variety of environments.

* Applies methodical approach to problem definition and resolution.

* Understands and uses appropriate methods, tools and applications.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled