Order Administration Lead - Confidential - Information Technology

For over 20 years, Telestream® has been at the forefront of innovation in the digital video industry. We develop solutions for media processing and workflow orchestration; live capture, streaming, production and video quality assurance; and video and audio test and measurement that make it possible to reliably get video content to any audience regardless of how it is created, distributed or viewed. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Telestream is seeking an Order Admin Lead to join our growing Finance team. You will be a key contributor for the financial operations of our rapidly growing company. This is hybrid role focused on order acceptance, order management and billing as well as supervising a small team. This is a great opportunity for a self-starter & fast learner who enjoys working in a fast-paced environment, and is detail-oriented, highly organized and diligent.

Order Admin Lead - Beaverton, Oregon

Responsibilities

• Review and record sales orders and renewals from customers
• Release orders to licensing or manufacturing teams for fulfillment
• Liaise with sales operations on order acceptance requirements
• Resolve credit and rebill requests and invoice customers in an accurate and timely manner while providing an amazing customer service experience
• Manage and review new customer set-up requests and any changes in payment terms and/or credit limits for current customers while ensuring strict adherence to the company policy and guidelines
• Assist with managing sales backlog
• Supervise order admin team and provide guidance on order processing issues
• Participate in other special projects and initiatives as assigned

Qualifications:

• AA or a combination of education and experience
• 5 years experience in a business office environment
• 2-3 years experience supervising a team
• Self-starter with the ability to identify issues and resolve problems
• Outstanding organizational, written and verbal communication skills
• Ability to work in a fast-paced environment, able to set priorities and deal effectively with shifting priorities
• Ability to work cooperatively and collaboratively with all levels of employees and management
• Accuracy and attention to detail is critical
• Intermediate Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
• Experience with the following software programs highly preferred: Microsoft Dynamics Navision, SalesForce, Revenue Edge