Order Clerk - Draper, Inc.

Draper, Inc. has an exciting opportunity for a Helpdesk Support Analyst. We are a family-owned company dating back to 1902 and have over 700 employees. We are a leader in our markets resulting in a very positive and exciting future. Work hours are first shift hours with possible on-call responsibilities during second shift. The job will start out as fully on-site with the possibility of eventually having the option for being able to work from home one day a week. The primary responsibilities and minimum qualifications for this position are listed below.

Primary Responsibilities:

• Installs and maintains all computer-related equipment for the office and the plant. This includes, but is not limited to, PC's, printers, scanners, phones, and monitors.
• Implements and maintains the operating system image management platform.
• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Investigates and resolves user software and hardware problems including researching alternate approaches when standardized approaches cannot be applied.
• Tests software and hardware to evaluate ease of use and whether product will aid users in performing work.
• Writes software and hardware evaluations and makes recommendations for management review.
• Develops training materials and procedures for end users regarding the proper use of company software.
• Ensures data integrity through the implementation of data safeguards that meet company protocols.
• Conducts office automation feasibility studies, including workflow analysis, design, and cost comparison analysis.
• Collaborates with IT team members to implement security patches and changes across the network.
• Manages the assignment of incoming technical support requests to other helpdesk analysts, and the escalation of tickets to Tier 2/3 Support.
• Tracks all hardware assignments to end-users and ensures that hardware is returned when employees leave the company.

Minimum Qualifications:

• Helpdesk ticketing platform management
• A+ Certification
• M365 Administration
• Microsoft Office installation and update deployment
• VOIP phone setup and configuration
• Printer maintenance
• Active Directory maintenance
• Experience working in a warehouse and manufacturing environment

Draper, Inc. is an equal opportunity employer